Experience Inc. Jobs

Description:

Monitor infrastructure, servers, middleware, databases, and batch jobs.

• Aggressively respond to service requests from business partners facing support teams, Operations, Risk/control partners, etc.

• Troubleshoot environment, data control and operational issues.

• Create and Maintain documentation to ensure knowledge accessibility.

• Automate and streamline process using scripts and scheduling tools.

• Liaise with other application support teams and internal/external business and technical partners.

• Provide ad hoc and on-demand reports.

• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.

• Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.

• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

• Ensures that all production changes are processed according to Change Management policies and procedures.

• Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.

• Support Sustained Resiliency, Disaster Recovery, and High Availability events.

• Help Level 2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.

• Play key part in setting up reporting and be a key component in Monitor -> Report -> Improve principle

• Coordinate incident management coverage, to ensure appropriate coverage.

• Call facilitation, coordination and communications during critical outage situations.

• Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.

• End to end view of issues for objectivity.

• Influence senior technology leads across organizations to ensure timely resolution of incidents

• Problem Management:

• Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.

• Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.

• Chronic issue coordination and leadership.

• Guidance to all staff involved and vendors in driving a coordinated approach for results.

• Hygiene and Capacity Maintenance:

• Responsible for data quality of PLM.

• Work aggressively to make sure all servers are up to company standards as per uptimes, patch level etc.

• Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro actively as and when required.

• Understand application code, work flow and business usage of application.

• Understand DB component of application.

• Understand the impacts of application based on seasonality of critical applications.

• Document known errors and play important role in Knowledge transfer to Level 1 team.

• Reduce escalations to Level 3 based on incremental learning about applications.

Additional Skills & Qualifications:

Proven experience in incident/problem management with a good understanding of any of the tools used for this purpose.

• Good understanding of both UNIX and Windows operating systems

• Good understanding of web hosting technologies like apache / tomcat or other equivalent web/app servers.

• Good understanding of Big Data & cloud concepts.

• Good understanding of database technologies like ORACLE and SQL.

• Good understanding of monitoring tools is an added advantage.

• Solid understanding of the major functionality bundled into a release, both from a technology and business point of view.

• Strong knowledge of relevant applications and development life cycles.

• Experience working with geographically distributed and culturally diverse work-groups.

• Strong desire to learn new technology

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.