Job Information
Paychex Service Associate - Insurance Services, P&C in Phoenix, Arizona
Overview
Under a significant level of guidance and direction, provides customer service for Paychex Property & Casualty Insurance clients. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries.
Partners with team, insurance carriers, or other stakeholders to assist with P&C questions.
Provides education on P&C products, Paychex policies & procedures, or insurance guidelines & state regulations
Escalates tasks or documentation to other teams within the PIA
Develops and maintains a basic working knowledge of Paychex products
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Documents all interactions, performs data entry, maintains strong prioritization and organization
Qualifications
Associate's Degree - Preferred
Experience in the insurance industry is preferred