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Wolters Kluwer Senior Technology Product Manager in Phoenix, Arizona

The Senior Product Line Manager (PLM) for a solution set is responsible for delivering all customer and shareholder outcomes for that solution, under the guidance of the Director, and in partnership with other functions within the business unit as well as at the corporate level. While each of the other functions in the business is individually accountable for delivering respective outcomes towards the overall success, this role will be accountable for delivering the business and customer outcomes for the assigned solution sets. The Senior PLM will partner with the Director in setting a compelling vision and strategy and influencing the cross-functional teams to contribute effectively towards the execution of that strategy.

Essential Duties and Responsibilities

  • Delivers all customer and shareholder outcomes, near-term and long-term, for assigned product solution set, including revenues, sales, retention, and net promoter score

  • Develops and maintains multi-year roadmaps for assigned products in the solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio

  • Uncovers and understands customer needs, translates them into requirements, and ensures they are understood by development and QA teams

  • Works cross functionally with internal teams to ensure requirements are fully understood and implementation plans match expectations

  • Defines and delivers a strategically aligned, and compelling customer experience

  • Develops business cases to help prioritize investments within the solution set

  • Identifies and tests new product innovation concepts and technologies to maintain a healthy solution pipeline

  • Conducts market assessment and partners with other functions, including marketing, sales, business development, architecture, engineering, infrastructure, networking etc. to quantify market potential

  • Conducts build/buy/partner assessments and makes recommendations

  • Evaluates, researches, and follows API integration trends and related technology options

  • Spends time in field with customers and prospects to understand current and future needs.

  • Gathers and communicates market, competitor, and customer insights, including via direct observation.

  • Creates competitive responses, when appropriate.

  • Manages business relationships with business partners

  • Develops pricing models for new solutions, including for all product variations and bundles

  • Defines target audiences for marketing messages, and associated value propositions for each audience group for offering groups

  • Works across the organization to ensure product, operational, customer and sales readiness prior to any release or change

  • Tracks and reports on performance for Taxwise and related Bank Product offerings

  • Analyzes performance of solutions to identify and pursue opportunities to enhance customer and shareholder outcomes

This position can be a fully remote Work from Home Role

Other Duties

Performs other duties as assigned by supervisor.

Job Qualifications

Education:

Bachelor’s degree from an accredited university, or equivalent experience

Graduate degree in a business-related field preferred, especially MBA

Experience:

  • Minimum 3 years in product management for software products

  • Experience in product management of a complex product portfolio preferred

  • Experience in product management of B2B enterprise software products preferred

Other Knowledge, Skills, Abilities or Certifications:

  • Commercial mindset

  • Business and financial acumen

  • Qualitative and quantitative market research

  • Effective communication – verbal and written

  • Influencing

  • Collaboration

  • Planning and prioritization

  • Solution orientation

  • Analyzing and synthesizing information

  • Track record of launching innovative solution through deep customer empathy

  • Commitment to continuous improvement and challenging status quo

  • Ability to effectively pivot between strategic and tactical activities

  • Deliver results in times of opportunities and adversities

  • Nimble, quick to respond and adjust

  • Focus on customer satisfaction and continuous improvement

  • Holds themselves and others accountable

  • Ability to interact, communicate with and influence c-level executives

Travel requirements

Up to 30%

Physical Demands

Normal office environment.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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