Wolters Kluwer Senior Technology Product Manager in Phoenix, Arizona
The Senior Product Line Manager (PLM) for a solution set is responsible for delivering all customer and shareholder outcomes for that solution, under the guidance of the Director, and in partnership with other functions within the business unit as well as at the corporate level. While each of the other functions in the business is individually accountable for delivering respective outcomes towards the overall success, this role will be accountable for delivering the business and customer outcomes for the assigned solution sets. The Senior PLM will partner with the Director in setting a compelling vision and strategy and influencing the cross-functional teams to contribute effectively towards the execution of that strategy.
Essential Duties and Responsibilities
Delivers all customer and shareholder outcomes, near-term and long-term, for assigned product solution set, including revenues, sales, retention, and net promoter score
Develops and maintains multi-year roadmaps for assigned products in the solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio
Uncovers and understands customer needs, translates them into requirements, and ensures they are understood by development and QA teams
Works cross functionally with internal teams to ensure requirements are fully understood and implementation plans match expectations
Defines and delivers a strategically aligned, and compelling customer experience
Develops business cases to help prioritize investments within the solution set
Identifies and tests new product innovation concepts and technologies to maintain a healthy solution pipeline
Conducts market assessment and partners with other functions, including marketing, sales, business development, architecture, engineering, infrastructure, networking etc. to quantify market potential
Conducts build/buy/partner assessments and makes recommendations
Evaluates, researches, and follows API integration trends and related technology options
Spends time in field with customers and prospects to understand current and future needs.
Gathers and communicates market, competitor, and customer insights, including via direct observation.
Creates competitive responses, when appropriate.
Manages business relationships with business partners
Develops pricing models for new solutions, including for all product variations and bundles
Defines target audiences for marketing messages, and associated value propositions for each audience group for offering groups
Works across the organization to ensure product, operational, customer and sales readiness prior to any release or change
Tracks and reports on performance for Taxwise and related Bank Product offerings
Analyzes performance of solutions to identify and pursue opportunities to enhance customer and shareholder outcomes
This position can be a fully remote Work from Home Role
Performs other duties as assigned by supervisor.
Bachelor’s degree from an accredited university, or equivalent experience
Graduate degree in a business-related field preferred, especially MBA
Minimum 3 years in product management for software products
Experience in product management of a complex product portfolio preferred
Experience in product management of B2B enterprise software products preferred
Other Knowledge, Skills, Abilities or Certifications:
Business and financial acumen
Qualitative and quantitative market research
Effective communication – verbal and written
Planning and prioritization
Analyzing and synthesizing information
Track record of launching innovative solution through deep customer empathy
Commitment to continuous improvement and challenging status quo
Ability to effectively pivot between strategic and tactical activities
Deliver results in times of opportunities and adversities
Nimble, quick to respond and adjust
Focus on customer satisfaction and continuous improvement
Holds themselves and others accountable
Ability to interact, communicate with and influence c-level executives
Up to 30%
Normal office environment.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
- Wolters Kluwer Jobs