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Hawaiian Airlines Senior Software Development Engineer, IT – Data and Common Services in Phoenix, Arizona

Requisition Number 21-1012

Post Date 11/19/2021

Title Senior Software Development Engineer, IT – Data and Common Services

Department Information Technology

City Phoenix

State AZ

Part-Time No

Part-Time Weekend No

Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Overview

Data and Common Services is responsible for building and maintaining enterprise wide software services with over 30,000,000 calls per day. The RESTful and event-driven services that we build are leveraged both by customer and employee facing applications. Services that enable passenger check-in are ideal for common services as they can be re-used by HawaiianAirlines.com, our mobile app, our self-service kiosks, even gate agents may need to access these services. We are also responsible for best practices and common use patterns and frameworks for our integration platform infrastructure that other groups within the company build their applications upon.

Data and Common Services Software Development Engineers (SDEs) are the main contributors to the code powering our common services solutions. SDEs work with the Solution Architect's designs to create detailed technical specifications and implement code that meets our standards for quality, maintainability, performance and security and ensure they are implemented by the team through code reviews.

A Data and Common Services Senior SDE works independently and provides direction and mentorship to other SDEs. Senior SDEs are expert coders, make implementation design decisions and able to solve complex problem under pressure within the systems integration space. They ensure comprehensive unit, integration, performance and load tests are implemented, and are able to accurately estimate their time and effort to solve an issue and lead an agile work team.

Software Developer Engineers write and configure code. They generally come from Computer Science or Information Systems backgrounds.

The Software Developer Engineer family contains a wide array of individuals and skills so that the breadth of coding languages is encompassed (e.g. C, C#, C++, JAVA, Ruby, Python, etc.). This group creates the software and technical solutions that run the company. They are responsible to understand business requirements, comprehend the technical design for the solution, conceive and write detailed software implementations/code, as well as ensure their solutions adhere to the security, logging, error handling, and performance specifications.

More senior Software Developer Engineers have acquired deep technical expertise as well as communication (oral and written), facilitation, and architecture skills. Having this, they are key partners with Business Analysts to consult with the business about technical possibilities and futures. Additionally, they may be required to supervise less experienced software engineers.

Key Responsibilities

  • Write, configure and develop software and code-driven solutions for high complexity business problems according to user specifications

  • Decompose business requirements and translate them into detailed design specifications and code

  • Build solutions that utilize the enterprise monitoring/logging frameworks

  • Participate and engage with the appropriate matrix areas for the construction and delivery of the solution

  • Leads detailed code-reviews in a constructive manner

  • Ensure that coding solutions are flexible, supportable, and requires minimal maintenance

  • Promote adherence to standards and the common way (Software Development Life Cycle)

  • Analyze and resolve operational and production problems of high complexity, including researching and recommending alternative actions for problem resolution, taking timely action and escalating as required

  • Demonstrate advanced understanding of business processes being supported by assigned system(s) and across multiple business customers

  • Evaluate and recommend emerging technologies, influence technical designs and recommend process or system enhancements to business customers

  • Proactively contribute to the design of new solutions (new projects, enhancements, etc…)

  • Provide leadership for system and acceptance testing

  • Test and implement systems and enhancements using techniques that preserve system integrity

  • Ensure systems are functionally appropriate, technically sound and integrated

  • Develop time estimates for project schedules, monitor progress and provide accurate and timely reports

  • Plan and manage project activities within allocated resources

  • Work across projects to synchronize data analysis efforts and deliverables

  • Support the organization’s project management policy, practice and methodology

  • Maintain focus on internal and external customer requirements

  • Provide leadership as a communications liaison between the business customer and the technology development and support groups

  • Provide leadership in key interactions with business customers to define, analyze, and deliver customer requirements

  • Negotiate and manage team relationships at project level

  • Teach technical topics to junior and other senior members of the staff

  • Other duties as assigned

Requirements

Minimum Requirements

  • Bachelor’s Degree (in lieu of degree – 9 years of work experience in an IT environment)

  • 5 years of work experience in Information Technology environment

  • Ability to serve as top Technician/Subject Matter Expert within their local IT team

  • Prior experience leading multiple simultaneous development efforts and work teams

  • Advanced knowledge of software development practice, concepts, technology and methodology obtained through formal training, and work experience

  • Advanced knowledge of required programming languages

  • Proficient in the required technologies

  • Advanced knowledge of technical/business environment

  • Understanding of the following:

    o impact of design decisions to the computer (performance, etc…)

    o technical behavior of the underlying operating system

    o technical behavior of the compiler and tools

    o ALL functional aspects of the tools and development environment

    o functional and technical behavior of the middleware and data layers

    o Dev/Ops processes, tools, and deployment capabilities

    o packaging and distribution of solutions

    o operations/run requirements

  • Ability to provide leadership within a specific technology area or across multiple technology areas, to complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement large/multiple development projects that carry a high risk to the organization

  • Excellent partnering, communication, and negotiation skills so as to effectively serve as a lead liaison between business customers and technology development and support groups

  • Ability to complete tasks independently/interdependently

  • Ability to manage projects using the organization’s project management methodology

  • Ability to work effectively in a strong customer service/team oriented environment

  • Ability to coach the technical development of less senior Developers

  • Must have received the COVID Vaccine by date of hire

/**All applicants are advised that post-offer and/or pre-employment drug testing will be conducted, and they must successfully pass the drug test. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn./

Preferred Qualifications

  • B.S./B.A. or M.S. in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience

  • Implementing RESTful APIs using MuleSoft

  • Ability to provide leadership and coaching for team

  • Ability to write code for solutions that are more technically challenging and more advanced (queuing, threading, etc…) than typical developers

  • Understanding of the detailed business processes involved in their areas of expertise

  • Industry Experience

  • Practical experience applying SOLID object-oriented design principles and design pattern

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation and was named the #1 U.S. airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys by Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.

Now in its 92nd year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Japan, South Korea, Sydney, and Tahiti. As a result of the COVID-19 pandemic, Hawaiian’s Auckland and Brisbane flights remain suspended.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP.

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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