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Wolters Kluwer Senior Product Software Engineer (Site Reliability) – Remote Work from Home in Phoenix, Arizona

Senior Product Software Engineer (Site Reliability) R0019474 – Remote Work from Home

Job Description Summary:

In this position, you will be responsible for driving aspects of the eOriginal Site Reliability best practices and standards, as well as developing and validating solutions to ensure critical business capabilities are available. You will play a key role in monitoring and preventing errors and improving availability. You will provide technical expertise and guide product development teams on methodologies, processes, and best practices on site reliability. This is a technical role and will report to the Site Reliability Engineering Manager.

Job Qualifications (Minimum):

  • Education : Bachelor's degree in CS or technical field.

  • Experience: 5+ years of Site Reliability Engineering or Application Support Engineering experience.

  • Strong understanding of foundational SRE principles.

  • Experience with an APM tool, such as AppDynamics , Dynatrace or New Relic .

  • Deep understanding of RDBMS and SQL with a focus on Oracle and MariaDB .

  • Demonstrated experience supporting Java EE software.

  • Experience in UNIX/Linux environments.

  • Experience in client-side programming languages and integrations with REST and SOAP services.

  • Solid understanding of core networking concepts such as TCP/IP , DNS , DHCP , TTL , MTU .

  • Expert at developing code with at least one of the following languages: Java, bash, rust, go .

Travel requirements:

  • This is 100% Remote / Work from Home | #LI-Remote

Preferred Experience Knowledge, Skills, Abilities or Certifications (minimum):

  • Experience managing JBoss EAP.

  • Experience building business high-volume transactional systems is a strong plus.

  • Experience with public cloud offerings, such as AWS.

  • Hands-on experience in writing and consuming Web Services (REST and SOAP).

  • Experiences with the following are a plus - JQuery, npm, JavaScript, TypeScript, git.

  • Experience supporting message brokers such as RabbitMQ, Redis, etc.

Essential Duties and responsibilities:

  • Designs and implements solutions for monitoring and alerting for all eOriginal applications.

  • Owns troubleshooting of critical functional and performance related application issues.

  • Develop solutions to address high priority or recurring issues, following appropriate design, development and testing methodologies to ensure a quality software product.

  • Learn actionable lessons from experiences and implement permanent solutions.

  • Debugging applications in modern languages. Make use of Application Performance Management (APM) tools for troubleshooting performance issues.

  • Recommends emerging technological solutions to increase market share and reduce operational costs.

  • Recommend and develop innovations which enhance operations and provide a competitive advantage.

  • Use a structured approach to analyzing and resolving complex problems; secures and evaluates relevant data from appropriate sources and trends and identifies key issues and relationships to determine the critical issues relative to a problem; develops effective conclusions and comprehensive recommendations.

  • Sets priorities and allocates proper amounts of time to assigned activities.

  • Maintains an awareness of interrelationships among activities. Maintains an organized approach and meets or exceeds agreed upon time and quality standards for end work product.

  • Develops alternative courses of action and makes decisions based on logical assumptions.

  • Be aware of assumptions being made and able to act or make recommendations in the face of uncertain situations.

  • Develops documentation relative to technical aspects to facilitate current support, development, upgrades, or migrations.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

About GRC division with Wolters Kluwer

Governance, Risk and Compliance (“GRC”) is one of the four operating divisions of Wolters Kluwer. GRC’s governance, risk and compliance information, tools and solutions are offered under brand names such as CT, ELM Solutions, Wolters Kluwer Lien Solutions, Wolters Kluwer Financial Services, eOriginal, BizFilings, and NRAI. GRC provides market-leading solutions for registered agent, compliance and governance services, financial services, law department management and e-billing tools, and lien management. | #LI-Remote


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.