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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

We are looking for a strategic, experienced individual for the role of Business Architecture Sr Manager, responsible for collaborating across business units, enterprise data & technology teams to activate our Enterprise Business Capability (EBC) model in order to consistently and more effectively realize our business strategies.

As a Business Architecture Sr Manager , you will be part of a highly visible, strategic team focused on creating a common enterprise business language and ecosystem to integrate and connect the key components of our business leading to reduced costs, risks & complexity and increased alignment, speed & agility. The Business Architecture team is responsible for delivering a cross-Enterprise Business Capability blueprint that provides a common understanding of the business and transparency to the various components that enable our business capabilities in order to effectively prioritize, modernize and govern enterprise-based solutions, services, and experiences.

Functional Responsibilities:

• Be the Subject Matter Expert for how business architecture methodology and disciplines can drive overall value for the business.

• Expand and promote the Enterprise Business Capability (EBC) Framework as the common language of “what” American Express does to create desired business outcomes and experiences.

• Drive & facilitate the right discussions with business leaders to identify business capabilities, user journeys, and e2e values streams related to current and future business objectives.

• Create and maintain business capability, user journey, and value stream inventories and related ecosystem components (e.g., people, process, information, technology).

• Consult with Business Capability owners and key stakeholders on leveraging the American Express EBC framework to deliver value in the form of strategic realization & prioritization, transformation & solutioning, risk & compliance, etc.

• Lead, build, manage, and enhance the EBC Model along an enterprise mindset to drive maturity, optimization, & simplification of the American Express business model.

• Operationalize & drive the adoption of business architecture tools for connecting, discovering, and visualizing the enabling components that work together to enable business capabilities.

• Influence and collaborate with data and technology teams to incorporate business architecture principles and design patterns to increase consistency and operability across the enterprise.

• Determine strategic roadmaps to build and extend business capabilities.

Competencies:

• Expertise in Enterprise Business Capability, Business Architecture, Process Excellence disciplines.

• Business thinking, enterprise mindset, and highly strategic thinker.

• Self-starter with high motivation and passion, ability to adapt to change.

• Strong leadership, confidence, communication, and influencing skills.

• Strong facilitation skills, consulting type skillset.

• Excellent abstract thinking skills, ability to quickly switch b/t conceptual, logical, and physical views.

• High level of executive presence.

• Exceptional collaboration, listening, written and verbal skills.

Qualifications:

• 5 years experience in performing responsibilities of business architecture, enterprise business capability management, business process modeling or related field.

• 3 years as lead business architect preferred.

• Solid understanding of business architecture concepts and best practices with the ability to be an advocate for leveraging enterprise business capability framework to deliver business value.

• 3 years working with business architecture related tools.

• Large enterprise experience preferred.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Customer Infomation Management

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 24006796