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Our client's mission is to be Earth's most customer-centric company. This is what unites their employees across teams and geographies as they are all striving to delight their customers and make their lives easier, one innovative product, service, and idea at a time. They are hiring a Human Resource Assistant for their call center team! THIS POSITION IS 100% REMOTE AND CANDIDATES MUST BE 100% OPEN TO ANY SHIFT OR SCHEDULE.

Summary of role The HR Assistant is dedicated to servicing the Disability, Leave, and Accommodation space, interacting with internal employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions that will lead the entire leave and/or accommodation process from intake to case management support.

• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.

• Receive and resolve DLS inquiries primarily via phone, chats, and emails from employee contact channels.

• Serve as the first point of contact for Leave, Disability, and Accommodation related inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process.

• Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.

• Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on disability, leave and accommodations requests.

• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.

Qualifications

• 2+ years’ experience in contact center, customer service, human resources or equivalent experience.

• Proven ability using Microsoft Office skills and other computer or internet based programs

• Schedule flexibility (support a 24x7 operations).

• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.

• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.

  About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.