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Banner Health Registered Nurse RN Poison Information Specialist in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Poison Center-Hosp

Work Shift:


Job Category:


The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better. The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.

Whether it’s a scorpion sting, medication question, first aid advice or potential poisoning, the Banner Poison & Drug Information Center in Phoenix, Arizona is available 24/7 with comprehensive resources and services. Our AAPCC-certified poison center is a large and active center serving Maricopa county’s population of greater than 4 million residents. BPDIC is located on the campus of Banner University Medical Center – Phoenix, a Magnet hospital and “Best Hospital” recognition in U.S. News and World Report. Our center is associated with an active inpatient toxicology service and fellowship program and participates with training nursing, pharmacy, and medical students. Competitive salary and benefits offered.

This position is responsible for direct care and triage concerning poison exposures received via a 24-hour emergency telephone line. The incumbent triages and provides accurate and complete management information directly to the public, physicians, nurses, pharmacists, emergency medical personnel, and other health care providers. When a poison exposure has occurred, makes a toxicological assessment, recommends a treatment plan, and provides necessary documentation and follow up to ensure a positive outcome.

This full time 32 hrs/week , 4 - 8 hr day shifts, every other weekend, hours will vary from 730a-4p, 830a-5p, or 930a-6p, ideal for Registered Nurse with experience in a Critical Care Unit or Emergency Department and/or prior Poison Information Center experience who wants to provide direct patient care through telehealth, this position offers partial remote shifts after sufficient experience is gained (typically through one year of working at the Poison Center). Expand your knowledge of toxicology, community outreach opportunities, professional certification and national conferences, professional publications, and more.

Banner Health has been recognized by Becker’s Healthcare as one of the 150 top places to work in health care. In addition, we recently made Newsweek’s list of America’s Greatest Workplaces 2023 for Diversity.

These recognitions reflect Banner Health's investment in team members' professional development, wellness benefits, and continued education. It highlights our commitment to advocating for diversity in the workplace, promoting work-life balance, and boosting employee engagement .

University Medical Center Phoenix Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.


This position is responsible for care and triage of poison exposures received via a 24-hour emergency telephone line. The incumbent triages and provides accurate and complete management information directly to the public, physicians, nurses, pharmacists, emergency medical personnel, and other health care providers. When a poison exposure has occurred, makes a toxicological assessment, recommends a treatment plan, and provides necessary documentation and follow up to ensure a positive outcome. This position also provides education to the public and other health professionals, participates in continuous quality improvement projects and serves as a liaison and resource between the Poison Center and pre-hospital caregivers and other health care providers.


  1. Conducts accurate clinical assessments through patient care; develops, implements and evaluates the patient’s individualized plan of care; modifies plan to meet mutually agreed-upon clinical outcomes. Care is consistent with established policies, procedures, and standards of care (follows algorithms, decision trees, and guidelines in the delivery of patient care). Identifies the normal course of illness in assigned patient population recognizing and intervening when deviations occur. Accurately communicates patient information and thoroughly documents nursing actions and plan of care.

  2. Shows respect for patient/family dignity and privacy in all interactions. Establishes and maintains mutual trust within the nurse-patient/family relationship. Listens and acknowledges patient/family knowledge of self and engages their participation in care. Provides for optimum comfort of patients and families utilizing standard evidence-based approaches. Able to successfully use multiple forms of communication to appropriately provide patient/family support. Supportive to new staff members and helps to facilitate their transition into unit. Demonstrates self-care to preserve one’s endurance as a care giver within a stressful environment.

  3. Seeks opportunities for individual growth in diversity training and responsiveness. Identifies, implements, then documents a plan of care that is sensitive to the unique needs of the patients and families. Aware of the usual cultural norms for key patient population seeking validation in individual situations. Provides age specific and developmentally appropriate patient/family care. Embraces diversity in the work environment to achieve enhanced patient care outcomes.

  4. Documents and codes all calls using an on-line data collection system following the coding requirements of the American Association of Poison Control Centers (AAPCC). Aware of current process improvement initiatives within one’s clinical setting. Identifies and takes personal accountability to systematically resolve patient/family problems within one’s clinical area. Stays informed of patient/family satisfaction results and incorporates behavior expectations to improve or maintain patient/family satisfaction scores. Implements identified appropriate evidenced-based practice changes and system improvements. Contributes to the spirit of inquiry by supporting the clinical research of colleagues.

  5. Provides poison prevention education to the public and professional level toxicology education to peers and other health care professionals through lectures, medical toxicology research studies, participation in liaison programs, or other methods of knowledge delivery.

  6. Serves as a resource to other staff members and promotes a collegiality between staff physicians and leaders. Participates in interdisciplinary healthcare teams to facilitate the integration of managed care concepts within the daily practice standards. Acts as a consultant within the organization and in the community.

  7. Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

  8. This position has regional responsibility for placement and coordination of care for patients. Internal customers include all levels of nursing leadership and staff, medical staff, and all other members of the interdisciplinary healthcare team. External customers may include patients and families, physicians, agency vendors and contracted services, staff from other health care agencies/providers and community/professional organizations and community and regulatory agencies.


Current licensure as a Registered Nurse in the state of Arizona (or compact state) required.

Minimum three to five years of recent clinical experience required; previous experience in a Critical Care Unit, Emergency Department and/or prior Poison Information Center experience.

May require American Association of Poison Control Centers (AAPCC) certification within 5 years of hire. Must re-certify on the required schedule of every seven years.

Ability to utilize tact and diplomacy in exchanging complex information in crisis.

Thorough history taking skills and the ability to perform basic mathematical functions.

Ability to prioritize incoming and follow-up phone calls and the ability to function effectively in stress-related situations required.

Clear and compassionate verbal and written skills and the ability to maintain patient/caller confidentiality required.


Bachelor's degree preferred. Professional certification preferred.

Additional related toxicology education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)


Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability