Experience Inc. Jobs

Program Lead

Charlotte, North Carolina;New York, New York; Chicago, Illinois; Tampa, Florida; Phoenix, Arizona; Boston, Massachusetts

Job Description:

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for supporting programs and projects specific to corporate change initiativesthat impact howthe bank does business, provides a product or service, or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations includedelivering regulatoryand executive material andensuring resultsalign to program strategy,simplification, andnew capabilities.

Member of the Enterprise Credit (Commercial) Operational Excellence Team. This role will support the Process Design Consultants for the Enterprise Credit Commercial (ECC) organization delivering Risk and Operational efficiencies. This strong individual contributor will be responsible for providing analytical and administrative support for ECC’s specific processes and tools to drive adherence to enterprise-wide standards and programs.

This position will primarily interact with other members of the ECC OpEx team, process and control owners, but interactions may extend to technology, project management, learning, communication partners, as well as senior executives. The ability to influence and navigate across the diverse internal ECC groups is a key factor to be successful in this role. Key responsibilities include assisting Idea owners with critical change initiatives and communicating, influencing, and negotiating both vertically and horizontally to obtain or leverage necessary resources to implement ideas and solutions and track those ideas in ETSI – IDT and Speak Up.

Responsibilities:

• Assists withdefining programcontrols, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Partners closelywith project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing fornew change initiatives

• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, andovercomes programrisks andproduces programreports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, buildspositive relationships,asks questions, and uses toolsto uncover root causes to challenges,identify opportunities,and make recommendations

• Partner with LOB leads within ECC and guide working teams through strategic OpEx ideation sessions by utilizing a simplification mindset to determine process simplification efforts

• Oversight into OpEx Funding Requests/Intake for Initiative Planning

• Support for Business Case development, Quarterly Business Reviews Reporting

• Interact with all levels of the EC organization from Process executives, Credit BSEs, to technology partners

• Integrate business best practices and leverage technology to develop and deploy automated/revised solutions. Build action plans to identify pain points/variation and provides recommendations to drive continuous improvement

• Consult with Enterprise OpEx team in evaluating current methods and developing strategies to implement changes and improvements

• Demonstrate an eagerness to leverage technology, old and new, to identify and solve problems and improve processes

Skills:

• Process Design

• Program Management

• Project Management

• Reporting

• Strategy Planning and Development

• Issue Management

• Oral Communications

• Presentation Skills

• Prioritization

• Problem Solving

• Performance Management

• Process Performance Management

• Process Simplification

• Risk Management

• Workforce Planning

Required Qualifications:

• 5 years of experience in process improvement/design and project management

• Understanding of BOA’s Process Management Policy and Standard, Risk Management Framework and Business Controls

• High proficiency in MS Office suite, especially SharePoint, Excel and pivot tables

• Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience

• Exceptional written and verbal communication skills

• Ability to navigate enterprise, research, and resource information across the bank

• Ability to work independently – set and manage plans, achieve results

• Highly organized and able to effectively manage competing priorities and compressed timelines

• Demonstrated ability to drive action and sustain momentum/results oriented

• Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities

• Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions

• Strong ability to influence and lead diverse groups to achieve desired results

Desired Qualifications:

• Knowledge of Commercial lending environment, organizational alignment, strategic priorities

• Consulting or change management experience

• Strong technical skills in emerging tools/technologies (e.g. Tableau, Alteryx, SharePoint Reporting Services, .Net, SQL DB, JavaScript, HTML/CSS)

• Bachelor’s degree or equivalent experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$78,300.00 - $167,700.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.