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Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

The candidate selected for this position is going to get work with the Privacy Governance Team in USAA’s Enterprise Privacy Office. They will support USAA Bank on privacy matters impacting the bank as well as manage and update privacy training content and support/respond to specific member and employee concerns regarding privacy topics.

As a dedicated Privacy Advisor Senior , you will Guide and facilitate the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. Supports the enterprise Privacy Office and serves as a subject matter expert for privacy to include federal and state regulations. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Provides training, guidance, and oversight to employees within the various business areas that are accountable for adhering to USAA’s privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Serves as a liaison and resource to cross functional teams for privacy-based initiatives to help remediate privacy related issues and risks.

• Coordinates, gathers, and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific privacy requirements and requests.

• Advises the business on how to strengthen and manage their privacy program to ensure alignment and integration with the Enterprise Privacy Office, Legal and Risk and Compliance.

• Applies industry knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work.

• Analyze, develop, and deploy privacy policies, standards, and procedures to address privacy related control deficiencies and strengthen the overall control environment.

• Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA privacy issues and incidents.

• Gathers information to support business analysis, resolve issues and incidents, and identify points of escalation.

• Identifies operational inefficiencies and potential privacy risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes to mitigate risk.

• Ensures all internally developed, and commercially available business applications meet or exceed privacy standards and include adequate and measurable controls.

• Performs critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents or other privacy related matters.

• Assists the business with translating privacy related control deficiencies into actionable plans and provides recommendations to minimize privacy exposure and strengthen the overall control environment.

• Reviews business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.

• Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.

• Performs data risk assessments.

• Serves as a liaison between the line of business and the Enterprise Privacy Office.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.

• 4 years of privacy, compliance, risk, or regulatory related experience with accountability for complex projects, processes, or policies.

• Proven knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.

• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.

• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies.

What sets you apart:

• CIPP/US, CIPM or CIPT Designation

• Working Experience with CCPA/CPRA, Reg P, FACTA/FCRA, GLBA

• Bank Experience

• US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00 - $161,990.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.