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Oracle Principal Technical Support Engineer - Oracle Identity Management in Phoenix, Arizona

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).



  • Knowledge of Oracle Access Manager (OAM) and Oracle Adaptive Access Manager (OAAM), Oracle Identity Manager (OIM)

  • Experience upgrading Oracle 11gr1 to 11gr2 to 12c

  • Experience configuring and supporting systems using OAM & OAAM.

  • Proven security background with a focus on maximizing the effectiveness of security access and identity management

  • Proven experience in large corporate environment

  • Understanding and expertise in upcoming latest security threats

  • Java/J2EE development background highly desirable, shell scripting and Oracle SQL

  • Configuration of OAM and OIM

  • OID configuration and LDAP Sync/Connector

  • OIM configuration for Self Service and Approvals

  • OAM configuration for SSO and Federation (SAML 2.0)

  • OHS / WebGate configuration - Active Directory / Oracle Internet Directory - Database Knowledge - Java Development

  • Experience supporting SSO under OIF, OHS, OAM, OAAM and OUD environment

  • Experience in using Directory Services

  • Hands-on experience in OAM, OAAM, OIF, SSO implementing and supporting high -Availability Environment with the above products.

  • Solid Programming, Troubleshooting, and Analytical Skills

(Customer Management)

  • Ability to understand customer problem and provide technical solution in timely manner

  • Ability to understand customer urgency and sensitivity of problem

  • Strong Verbal and Written communication skills

  • Ability to speak confidently and communicate clearly with customer

  • Ability to work well with demanding customer environment and delight customer

  • Strong Adherence to Process and be process champion



Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated location(s)

California Pay Range: from $37.45 to $72.88 per hour; from $77,900 to $151,600 per annum. May be eligible for equity.

Colorado Pay Range: from $32.45 to $65.58 per hour; from $67,500 to $136,400 per annum. May be eligible for equity.

New York City Pay Range: from $34.23 to $69.23 per hour; from $71,200 to $144,000 per annum. May be eligible for equity.

Washington Pay Range: from $39.52 to $69.23 per hour; from $82,200 to $144,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer