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BluePearl IT Field Support Specialist - CA & AZ in Phoenix, Arizona

IT Field Support Specialist - CA & AZ



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BluePearl’s is hiring an exceptional IT Field Support Specialist for our hospitals in AZ and CA.

The IT Field Support Specialistprovides local and remote IT support, maintenance


and troubleshooting of equipment, systems

, and PC infrastructure in the facilities of the assigned region.

This position will be responsible for supporting four hospitals in the Phoenix market, and hospitals in Monterey, Daly City, Fresno, and Irvine, CA.

As the IT Field Support Specialist,

you will:

  • Handle Service Desk tickets for the region either in the ticketing system or verbally. Coordinate with 3rd party vendors for hospital improvements. (E.G. Installing Network equipment/drops, Ordering Hardware for workstations,etc)

  • Provide local and remote IT support for server and desktop/laptop hardware and software, printers,and network issues.

  • Perform standard systems administration and maintenance for server and PC Operating Systems, including upgrades, patching,and resolving any issues relating to the various components in the infrastructure. End-user queries and troubleshooting.

  • Refresh, reimage and configure desktop/laptop/thin clients using LANDesk.

  • Manage servers (physical and virtual), systems,and peripheral devices.

  • Interact with VMWare Virtual Infrastructure Environment.

  • Assist with management of LANs and WANs, including MPLS

  • Install, manage, modify, and repair computer/server hardware and software.

  • Perform routine maintenance and configuration on server systems.

  • Prepare and maintain documentation to include network and system configurations, training manuals, and how-to-documents.

  • Manage and maintain backups and antivirus.

  • Clearly and effectively communicates technical information and the status of projects, equipment,and personnel to internal clients, management,and peers.

  • Be hands-on site for system administration in remote locations (help with software deployments, server troubleshooting, phone system issues, etc.)

  • Work with local management and support center purchasing to purchase correct IT equipment for the respective region.

  • Be available 24/7/365 as the first line of contact in case of outage or hardware failure.

  • Other duties as assigned.


  • ABachelor’s degree in IT orarelated field, or an equivalent combination of educationexperiences,isrequired.

  • 2+ years of job-specific experience in a systems administration or consulting environment required.

  • Industry certification preferred: VMware, Microsoft, CompTIA, SonicWall, and vendor-specific (Dell,HP,IBM/Lenovo).

  • The ability to support smartphones, tablets, and Macs highly desired.

  • Experience supporting multiple, geographically separated sites preferred.

  • Proficiency in Active Directory, VMware, and troubleshooting following a demonstrated methodology.

  • The ability to support TDM and VOIP phone systems is a plus.

  • Demonstrated experience in the following areas:

  • Supporting Microsoft remote desktop (terminal services) environments

  • Microsoft Server: 2008-2016

  • Microsoft Windows: 10

  • Microsoft Office 2010-2016 support and deployment

  • Frequent printer and print server support tasks

  • Network device configuration and troubleshooting (routers and switches – VLAN’s, port forwarding, routetables,etc)

  • Client-Server application familiarity

  • Email and calendar systems (O365)

  • Support Ticketing systems and Telecommunications (preferred)

  • Knowledge of Google suite of apps a plus.

  • Digital Radiography experience a plus.

*Why BluePearl? *

  • Our passion is pets. We offer Trupanion pet insurance and discounts to our Associates for pet treatments, procedures, and food.

  • We value your health and well-being as an Associate by providing you with the following: 

  • Health, dental, vision, and life insurance options 

  • Flexible work schedules 

  • Time to reset, rewind, and reflect through our paid time off and floating holiday plans 

  • A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. 

  • We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. 

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity.  We are an equal opportunity


and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation


or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized

as a result of

such a request.  We are an Equal Opportunity Employer and a Drug


Free Workplace.