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Wolters Kluwer Implementation Consultant (Permanent/Full Time - Auditor / Trainer) in Phoenix, Arizona

Our Professional Services Consultants assist in preparing clients for go-live of TeamMate solutions both onsite at the customer's location and remotely. In addition, the consultant will gain significant product knowledge allowing them to communicate this to clients, and work with best methods to incorporate TeamMate solutions into client's business activities. Travel domestically up to 30%, post the pandemic. (Remote delivery model currently used).

The TeamMate® Consultant will:

  • Act as an internal consultant to our customers regarding all TeamMate software products.

  • Provide consultation and training support to clients in relation to TeamMate product usage.

  • Support more senior team members in delivering services to customers, including documentation development.

  • Become an expert at virtual delivery of a variety of standard training services for our TeamMate+ and TeamMate Analytics products.

Primary responsibilities:

  • Deliver standard training to the client's department "Champion(s)" on how to update the various TeamMate features, including reports.

  • Support other consultants in effectively analyzing client requirements, configuring, and providing on-site and/or remote consulting to help the client adapt their current methodology, including best practices, to integrate with the TeamMate product offerings.

  • Troubleshoot and resolve basic implementation issues and recommend corrective solutions and alternatives.

  • Assist with internal projects such as the creation and maintenance of training materials as needed.

  • Educate end users on how to use the solution(s) for business activities, including general and specific user functionality for all implemented TeamMate products and features, including risk assessment, audit project planning and execution, report generation, and monitoring and follow up of issues, recommendations, and action plans.

  • Develop an understanding of Wolters Kluwer, Wolters Kluwer Tax and Accounting, and TeamMate, business initiatives.

  • Develop an understanding of how the TeamMate offerings fit into the client business - now and in the future.

  • Professionally and effectively engage with client employees and other TeamMate staff.

  • Perform all administrative and management tasks necessary for the effective management of the Professional Services organization.

  • Perform special, or other, projects as assigned.

Minimum Qualifications:

  • Bachelor's degree in Business Administration, Accounting, Management Information Systems, etc., plus 2 years related work experience; if no degree, 5 years equivalent related work experience.

  • Experience facilitating and presenting to medium-sized groups.

  • Experience with virtual training/meeting tools.

  • Excellent oral and written communication skills, including the development of customer-facing deliverables.

Preferred Qualifications:

  • Experience with Internal/External Audit, either as a consultant or a practitioner

  • Experience with ICFR, risk management, performance audit, compliance, and/or data analytics, either as a consultant or a practitioner

  • Experience with TeamMate software

  • Consulting experience

  • Software implementation experience

  • Training experience

  • Documentation experience

  • French or Spanish language skills an asset

  • Travel - up to 30%

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.