Experience Inc. Jobs

Job Information

American Express Global AR - Senior Product Manager in Phoenix, Arizona


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.


The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while increasing speed to market and modernizing AR. The team is also responsible for enhancing customer experience through development and enhancement of AR capabilities.

The Global AR Software Product Management team is looking for a talented and driven software Product Owner to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets. The primary focus area for this role will be Global AR Data Publication, including APIs, events and data caches.

In this role, you will be part of a team that is responsible for driving the vision and execution from gathering requirements through implementation and optimization. To do this, you will collaborate with business leaders and partners to shape and translate a software product vision and you will lead designers and engineers to deliver user experiences, operational processes and supporting technology assets.

How will you make an impact in this role?

  • Prioritize development of the software product in alignment with business objectives.

  • Work with stakeholders for the Software Product/Capability Areas and platforms that they are responsible for, to define roadmap to improve time to market, reduce operational risk, and create business value.

  • Translate software product roadmap into minimum viable product iterations.

  • Create well-defined features/user stories and acceptance criteria.

  • Understand and apply new trends and competitive best practices into requirements/user stories.

  • Partner with international AR peers to drive capability globalization and market adoption of platform capabilities where appropriate.

  • Communicate and build consensus across multiple departments and stakeholders in creating the software product and platform requirements.

  • Work closely with the technology team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.

  • Ensure that the appropriate tracking and reporting is in place to track performance post launch in order to evaluate future investment.

  • Enable analytics drive decision making. Produce ROI analyses and optimization recommendations for roadmap.

  • Identify risks, challenges, opportunities and business integration needs.

  • Review existing products and workflows for modernization opportunities.

  • Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

  • Champion, support and implement agile principles.

  • Assist the product director to define an operating model with our engineering teams that will allow federation of changes across GAR engineering teams as part of the journey towards building empowered product teams.

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”



  • Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical discipline.


  • 7 years experience in Software Product Management, Business Analysis or Product Ownership.

  • Experience managing data publication products such as APIs and events.

  • Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products.

  • A good balance of technical knowledge and business acumen.

  • Problem solving, organizational and analytical skills.

  • Quick learner and driven to learn new functionality.

  • Outcome driven.

  • Can decompose abstract information into meaningful and detailed business features.

  • Ability to separate technology requirements and constraints from core business value.

  • Customer first mindset.

  • Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.

  • Ability to research and analyse data to use in decision making.

  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.

  • Strong written & verbal communication.

  • Experience with BDD, scaled agile, and scrum software development methodologies.

  • Project management skills; ability to prioritize and complete tasks.

  • Ability to manage scope against team capacity.

  • Ability to think creatively.

  • Familiarity with one or more programming languages and software integration patterns preferred.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 21011112