American Express Fraud Investigation Analyst - Suspect Fraud in Phoenix, Arizona
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The Fraud Investigation Analyst for our Suspect Fraud Team. As a member of the Suspect Fraud Team, you will research and investigate potentially suspicious fraud claims referred by Fraud Risk for additional investigation. A successful candidate will aide in protecting and minimizing fraud losses as well as being an advocate for the merchant by using a variety of tools to determine validity, various trends, and/or process improvements.
This position involves inbound and outbound customer contact with both the card member and service establishment to validate the claim, educate, inform and deliver a sometimes difficult message while diffusing situations. The successful candidate will be accountable to successfully manage a high inventory caseload, meet performance metrics while ensuring inquiries and transactions are handled professionally, in accordance with company policies, regulatory requirements and service level agreements.
High School diploma or 1 year of work experience
Experience working under Federal Regulatory Compliance guidelines with accountability for quality, efficiency and effectiveness metrics
Must be able to work full time Monday- Friday between the hours of 6am- 4:30pm
Experience working with Credit/Charge Card fraud claims
Strong analytical skills and demonstrated ability to effectively balance research vs. efficiency and adjusting work effort based on priorities ( adapt to change)
Ability to manage and prioritize large caseload on a daily basis
Demonstrated experience with ability to identify and report new trends
Demonstrated personal accountability via self-motivation, initiative, driving results
Ability to work independently and maintain confidential information
Excellent communication skills with both internal and external customers via phone and written correspondence
Demonstrated ability to deliver a difficult message with minimal escalations
Commitment to fostering a positive work environment and teamwork; able to give and receive feedback to colleagues
Salary Range: $20.00 to $28.85 hourly bonus benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Primary Location: US-Arizona-Phoenix
Other Locations: United States
Req ID: 23002740
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