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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.

GCS is looking for a Director of Control Management (Strategy & Governance) to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Director, Control Management (Strategy & Governance) will:

• Develop execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.

• Track and identify issues with KRI limits and risk appetite for GCS to ensure operational risks are managed within agreed thresholds, and leverage these metrics to detect significant or concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly

• Implement the operational risk framework to enable effective risk management and decision making in the BU

• Lead risk and controls governance forums for GCS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)

• Create BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs

• Facilitate the understanding and use of the risk governance framework across BUs through regular communication (e.g., Communities of Practice)

• Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU

• Develop and administer implementation of comprehensive training initiatives and clear career progression plans that align with Operational Risk Management

• Establish processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials

• Be a key leader for sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

• 6 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities

• Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts

• Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

• Experience within financial services industry

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

• Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Translating operational risk strategy and appetite into execution guidelines

• Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds

• Implementing the operational risk governance frameworks

• Creating, communicating and ensuring understanding and adherence to operational risk procedures and standards

• Supporting the operational risk exam management processes

ORMCM

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Operations

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Tags ORMCM

Req ID: 25001596