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Thermo Fisher Scientific Digital Solution Engineer in Phoenix, Arizona

Digital Service Engineer - Electron Microscopy

Due to our growth in Digital Services we are looking for an experienced Digital Service Engineer to be added to our SSD (Sales and services Division), to take care of IT and infrastructure related matters.

Location: Remote, United States

The Sales and Service Division (SSD) of Thermo Fisher Scientific is charged with selling and servicing Electron Microscopy products in geographical territories worldwide. The SSD Organization serves as the primary Thermo Fisher Scientific contact to both potential customers and current customers alike, providing a range of value-added products and services and maintaining the highest levels of customer satisfaction.

  • Corporate organization https://www.youtube.com/watch?v=ABSxT6Y099I

  • Inside the Titan Transmission Electron Microscope https://www.youtube.com/watch?v=2wEmsDh_l_A

  • How to make a microscope https://www.youtube.com/watch?v=9W6J_f4yVVg

  • The installation of a Talos System at the University of Chicago https://www.youtube.com/watch?v=40rTgRq7iD0

How will you make an impact?

In this new position in the Sales and Service Division (SSD) you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions, and services. In this position you will have a direct interface with the customer and interact with the implementation and support teams. It is your responsibility to provide all the necessary information to manage the full landscape of the deployment of the IT solution including the integration with the customers infrastructure, and enable the remote support capabilities.

  • Engage with sales during pre-sales phase as a consultant to design the integration of the IT solution with the local infrastructure and answer all IT related questions.

  • Ensure systems are setup for remote diagnostics and health monitoring

  • Engage with the development and operations organization to provide input to manuals, training, and customer facing material.

  • Perform automated deployments through the use of configuration management technology;

  • Provide support to the installations within the SLA as agreed with the customer utilizing our processes.

*Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems.

*Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure proper working order.

How will you get here?

  • College degree in ICT Computer Science or a technical / SW discipline preferred; equivalent experience accepted


  • Experience in IT application management;

  • Experience with data storage and (remote) software installations, support and trouble shooting.

  • Thorough comprehension of fundamental networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc.

  • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, 802.11a/b/g/n/ac wireless networks

  • Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes and Docker.

  • Proven customer facing skills and team player.

  • Motivated to work in a fast changing and highly technical environment.

  • Open to travel up to 25% of time (mainly regional).

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.