Job Information
MOUNTAIN PARK HEALTH CENTER Desktop Support Specialist II-Maryvale in Phoenix, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6454228
The Desktop Support II provides first level support for users, ensures currency of information and provides installation and training services as needed for Mountain Park Health Center (MPHC).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide technical support to end users remotely and at desk side
Support OS, Application, and Hardware issues
Enter updates and resolutions into the ticketing system using clear and appropriate language
Create tickets as necessary
Act as escalation point for support requests
Perform necessary account updates and other administrative functions as assigned
Help maintain IT inventory
Ensure that tickets are created, maintained, and resolved according to established standards and expectations
Update department Wiki as necessary or as assigned
Represent the IT team as a member of project teams when necessary
Other duties as assigned
Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner