Experience Inc. Jobs

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

The Pre-Kidney Referral Desk Operations Specialist position is a non-patient facing position with administrative responsibilities processing incoming Kidney and Pancreas Transplant referrals. The desk operations specialist (DOS) facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials. Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient. Schedules and reschedules tests/consults requests from various venues of communication. Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials. Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks.

This role may also support access and navigation activities, including greeting patients and visitors, assisting in navigation, verifying patient appointments and/or visitor status in the EHR, and following designated screening scripts and process flows. Additionally, the DOS working in access and navigation is responsible for understanding and enforcing entrance utilization and related policies (ex: masking, badging) and engaging security, nursing and other multidisciplinary team members as needed. May also be responsible for ensuring policy enforcement and monitoring patient and visitor flow within the building. Effective communication, excellent customer service, and conflict de-escalation skills are required.

Must be willing to adjust work schedules in response to department or clinical needs.

Qualifications

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. Individuals without relevant medical education or medical experience will be required to successfully complete a Medical Terminology course within six months of employment. Associate's Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable.

Daily responsibilities include, but are not limited to:

• Exposure to electronic health record preferred.

• Ability to work independently, be goal-directed and have strong organizational skills.

• Effectively multitask without compromising quality.

• Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications.

• Ability to communicate with individuals and small groups with credibility and confidence.

• Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy and maintain positive communication during a rapidly changing/dynamic environment.

• Turn problems into opportunities by developing innovative and creative solutions.

• Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities.

• Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

• Must be willing to adjust work schedules in response to department or clinical needs.

• Able to manage and prioritize tasks simultaneously while working directly with patients who may exhibit diverse need.

• New patient registration.

• Verifying insurance information.

• Triaging incoming referrals.

• Scheduling patient appointments.

• Communicating with patients, families, social workers, and referral sources.

• Tracking and following up on referrals.

• Requesting records.

• Other duties as assigned.

Exemption Status

Nonexempt

Compensation Detail

$19.57 - $27.02/hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8hr shift Monday - Friday Typically, 8am - 5pm

Weekend Schedule

No weekends required

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Lauren Hunter

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.