Experience Inc. Jobs

Job Information

U-Haul Data Analyst Contact Center Support in Phoenix, Arizona

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

As a Data Analyst, you will be responsible for evaluating and improving U-Haul’s products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team. This process involves understanding complex business functions, creating new solutions, analyzing structured and unstructured data, forming descriptive analysis and dashboards, and developing models for inference and prediction. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team. In exchange U-Haul offers excellent benefits.

Location: 2727 N Central Ave, Phoenix, Arizona 85004

Responsibilities:

  • Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needs

  • Creating interactive and drill-down dashboards to deliver key trends and insights to stakeholders

  • Working with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insights

  • Designing and implementing the data science model appropriate to the business challenge (classification, regression, unsupervised learning, recommendation systems, sentiment analysis, neural network, etc.)

  • Communicating complex technical concepts to stakeholders with confidence and integrity

  • Working with business stakeholders to determine metrics for evaluating the models

  • Working with data engineers to create datasets for insight and prediction

  • Building data visualizations, reports, and presentations

  • Rapidly learning and implementing new technologies and tools

  • Provide leadership to help shape our data initiatives across U-Haul

  • Potential to share and teach skills around advanced data analytics and data evaluation

  • Handling a variety of responsibilities under pressure and functioning independently

    Qualifications:

  • Bachelor’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience

  • Proven experience in SQL

  • Proven experience in and at least one business intelligence tool such as PowerBI, Tableau or other visualization tools like Dash, Plotly, ArcGIS

  • Proven experience processing and analyzing structured and unstructured data

  • Exposure to and familiarity with a common statistical and machine learning techniques.

  • Substantial depth in one or more of the above techniques with past industry projects and/or academic research.

  • Experience in one of Python or R is desired

  • Experience in Databricks, AzureML is a plus

  • The ability to communicate and present both orally and in writing, and comfortable with ambiguity, uncertainty, and change

  • High degree of drive, energy, self-confidence, commitment, and flexibility

    U-Haul offers:

  • Career stability

  • Opportunities for advancement

  • Health insurance & Prescription plans if eligible

  • Paid holidays, vacation, and sick days if eligible

  • Life insurance

  • MetLaw Legal program

  • MetLife auto and home insurance

  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

  • 401k and stock options

  • 24-hour physician available for kids

  • Dental & Vision Plans

  • Subsidized gym/fitness membership if eligible

  • Business and travel insurance

  • YouMatter EAP

  • LifeLock Identity Theft Protection

  • Critical Illness/Group Accident Insurance

    This position is in Phoenix, Arizona and is an exciting career opportunity with significant growth potential.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

DirectEmployers