Job Information
U-Haul Data Analyst Contact Center Support in Phoenix, Arizona
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
As a Data Analyst, you will be responsible for evaluating and improving U-Haul’s products and services. You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team. This process involves understanding complex business functions, creating new solutions, analyzing structured and unstructured data, forming descriptive analysis and dashboards, and developing models for inference and prediction. You are expected to embrace new technologies and deliver smart solutions and services, collaborate with teams, share their knowledge, and collectively grow capability, skills, and knowledge in the team. In exchange U-Haul offers excellent benefits.
Location: 2727 N Central Ave, Phoenix, Arizona 85004
Responsibilities:
Engineering tables and jobs using Spark SQL and Python to meet analysis and reporting needs
Creating interactive and drill-down dashboards to deliver key trends and insights to stakeholders
Working with leaders and domain experts to identify business needs, create an analysis plan, identify deliverables, and communicate key insights
Designing and implementing the data science model appropriate to the business challenge (classification, regression, unsupervised learning, recommendation systems, sentiment analysis, neural network, etc.)
Communicating complex technical concepts to stakeholders with confidence and integrity
Working with business stakeholders to determine metrics for evaluating the models
Working with data engineers to create datasets for insight and prediction
Building data visualizations, reports, and presentations
Rapidly learning and implementing new technologies and tools
Provide leadership to help shape our data initiatives across U-Haul
Potential to share and teach skills around advanced data analytics and data evaluation
Handling a variety of responsibilities under pressure and functioning independently
Qualifications:
Bachelor’s degree from an accredited college/university in Business Analytics, Computer Science, Statistics, Mathematics, Engineering, or related fields, with 3 years of relevant experience
Proven experience in SQL
Proven experience in and at least one business intelligence tool such as PowerBI, Tableau or other visualization tools like Dash, Plotly, ArcGIS
Proven experience processing and analyzing structured and unstructured data
Exposure to and familiarity with a common statistical and machine learning techniques.
Substantial depth in one or more of the above techniques with past industry projects and/or academic research.
Experience in one of Python or R is desired
Experience in Databricks, AzureML is a plus
The ability to communicate and present both orally and in writing, and comfortable with ambiguity, uncertainty, and change
High degree of drive, energy, self-confidence, commitment, and flexibility
U-Haul offers:
Career stability
Opportunities for advancement
Health insurance & Prescription plans if eligible
Paid holidays, vacation, and sick days if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401k and stock options
24-hour physician available for kids
Dental & Vision Plans
Subsidized gym/fitness membership if eligible
Business and travel insurance
YouMatter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
This position is in Phoenix, Arizona and is an exciting career opportunity with significant growth potential.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.