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PSG Global Solutions Customer Service Representative / Remote Work From Home in Phoenix, Arizona

The Opportunity

We're looking for a Customer Service Representative / Remote Work From Home , working in the BPO industry in Phoenix, Arizona .

  • Handles a high volume of incoming calls.

  • Gathers customer information, assesses and fulfills customer needs.

  • Educates customers regarding products and services.

  • Utilizes and navigates multiple systems simultaneously.

  • Resolves customer issues via one call resolution guidelines and/or escalated process.

  • Meets or exceeds company and client performance metrics.

  • Maintains a balance between company policy and client benefit in decision making.

  • Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.

  • Dispositions calls, complies and generates report as required.

  • Accepts and embraces changes within the current business environment

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world.

Huh!?! Well, you’ll get this! They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture.

Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!

Make things better. Develop great relationships. Have the career you want. Where you want.

Experience Required for Your Success

  • High School Diploma or equivalent

  • 1 year of experience in call center customer service preferred

  • Ability to type a minimum of 30 WPM

  • Ability to utilize and navigate multiple systems simultaneously

  • Excellent attention to detail and ability to multi-task in a high stress environment

  • Flexibility - schedule and hours may vary to fit the business

  • Effectively, managing a workload in a fast-paced, deadline driven environment

  • Ability to work independently

  • Excellent time management skills

  • Excellent written and verbal communication skills

  • Excellent customer service skills

Details

The pay we are offering is 26,000 per year.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

Not exactly? Join Our Talent Community (https://jobs.psgglobalsolutions.com/register) , and we'll let you know of additional opportunities.

EOE Protected Veterans/Disability

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