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Company Description:

InEight provides field-tested project management software for the owners, contractors, engineers and architects who are building the world around us. Over 575,000 users and more than 700 customers across 37 countries rely on InEight for real-time insights that help manage risk and keep projects on schedule and under budget across the entire life cycle.

From pre-planning to design, from estimating to scheduling, and from field execution to turnover, InEight has powered more than $500 million in projects globally across infrastructure, public sector, energy and power, oil, gas and chemical, mining, and commercial.

Based in Scottsdale, Arizona, InEight supports a remote work model with employees working throughout the United States, Canada, Australia, Sri Lanka and Europe. InEight, an ISO 9001:2015-registered company, is a subsidiary of Kiewit Corporation (Kiewit). Kiewit, through its subsidiaries, is one of North America’s largest and most respected construction and engineering organizations.

InEight is a fast-paced, innovative company comprised of high-energy teams of self-starters playing integral roles in shaping the future of capital projects around the world. Our industry-leading solutions, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success.

We offer our fulltime employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Position Summary:

InEight is looking for an enthusiastic team member to run our marketing customer reference program as a member of our brand and content team. You’ll have a chance to design and run a program that finds as many ways as possible to tell potential buyers about the great things our customers are up to. This is a key individual contributor role and a great way to make a big impact as part of a marketing team that’s always pushing itself to help drive the company’s growth.

In this role, you’ll:

• Build on our existing practices around customer reference stories to create a fully functional marketing reference program with a range of deliverables.

• Partner with account teams, implementation teams, and customer success teams to source potential customer references from signing onward.

• Work with those same customer facing teams to build a pipeline of potential references.

• Create prioritized plans for adding to our stable of customer references in line with our business priorities, thinking of coverage by product set, industry, and region.

• Play a key role in understanding and documenting the benefits customers get from our products and their relationship with us; interview customer contacts at all levels to capture their stories.

• Advocate for including customers and their stories stories in as many marketing and sales settings as possible, and partner with others in marketing and beyond to make it happen.

• Guide InEight to build long-term reference relationships with customers, protecting them from overuse through good practices that you help account teams and others follow.

• Help others to articulate the value of participation in reference activities.

• Build and refine the various tools and communication materials the program needs.

• Ensure that marketing and sales colleagues have visibility into existing and in-progress reference materials and relationships.

• Help the marketing team measure the impact of customer references on the business through meaningful and trusted measures.

• Partner closely with our customer community manager, who is on another team within marketing – this colleague will be developing our emerging customer groups into a robust community.

Qualifications:

• 5+ years of experience managing customer references; we welcome applicants eager to set up a program using their understanding of best practices and their great ideas.

• An unshakable belief in the importance of customer stories in marketing and a willingness to work with others to uncover and publicize them.

• Creative ideas about telling customer stories and a willingness to learn from what works.

• Great persuasive communication skills to help you highlight the value of participating in customer advocacy activities, to both internal and external audiences.

• The ability to manage and prioritize multiple projects, stakeholders, and goals.

• Terrific collaboration skills and experience partnering with colleagues on and off the marketing team.

• Experience and skill talking to customer contacts at all levels of large organizations, including pitching participation and interviewing them to understand their stories and uncover the value they’ve achieved.

• A clear understanding of what it means to express and illustrate company value propositions and differentiators through customer stories.

• An orientation toward program, process, and scalability so that you can build a program with participation and support from colleagues.

• Familiarity with the capital construction industry is a big plus; a willingness to learn about it is a must.

InEight Inc. is an Equal Opportunity Employer, (EOE) and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.