Experience Inc. Jobs

Top 3 Required Skills:

• Call Center Experience

• Ability to Use Computer

• Verbal and Written Communication Skills

Remote/Onsite: Onsite - Phoenix Office

Time Zone Requirements: AZ Standard Time (Currently PST)

Training: Training is 5 days.

Interview Process: Offers based off Resume.

Potential for Conversion to FTE: Yes

Potential for Extension: Yes

Position Summary

We operate a call center to handle potential claimant inquires and claims. The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.

Essential Duties and Responsibilities

• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.

• Perform research using available resources as needed to provide required information to callers.

• Identify and escalate more complex issues to the research team

• Complete necessary administrative work as needed and complete call logs accurately

• Other projects as assigned by supervisor.

Job Qualifications and Requirements

• Good verbal and written communication skills

• Dependable and able to adhere to schedule

• Effective problem solving skills

• Effective listening skills

• Customer service orientation

• Attention to detail

• Ability to work effectively in a high volume and sometimes stressful work environment.

• Ability to read, write and speak English

• Ability to sit at work station for long periods of time.

Pay Details: $18.00 to $20.00 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.