Experience Inc. Jobs

Job Information

Concentrix Associate, Marketing Communications in Phoenix, Arizona

Job Title:

Associate, Marketing Communications

Job Description

The Associate is the primary contact with automotive dealer contacts within an assigned region/zone. Perform sales, marketing, and consulting functions via telephone and computer to develop, implement, maintain and grow assigned Dealer marketing and customer attainment and retention goals.


  • Build strong sales and consultative relationships with assigned dealer base through an in-depth program knowledge, a pleasant demeanor and a positive attitude.

  • Educate and inform dealer base on current program offerings and services, encourage enrollment, offer consultation regarding current dealer product/service selections and assist dealers with achieving marketing goals.

  • Create, update and maintain marketing plans for individual dealers in order to minimize risk and maximize performance.

  • Present Marketing plans, trends, and additional suggestions to client/dealers.

  • Review changes to the marketplace and industry and assist dealer base in adjusting marketing plans.

  • Maintain detailed documentation of dealer communications, including customer service opportunities and complaints, in the Contact Manager system.

  • Edit and proof dealer communications.

  • Maintain accurate dealer information, data, pricing, list maintenance, customer maintenance.

  • Maintain calendars and timelines for assigned marketing initiatives.

  • Promote customer acquisition, retention and response while improving brand awareness and return on investment for client.

  • Assist in the creation and development of processes and procedures.

  • Produce periodic reports and recommendations regarding performance status of dealer base.

  • Implement quality control process for marketing materials, dealer selections and dealer originated copy.

  • Assist in the resolution of data issues.

  • Travel may be required.

  • Other duties as assigned.



Bachelors degree (BA or BS) in Marketing/Communications or equivalent experience in sales, marketing, and customer service.

Experience / Skill:

Must be able to write reports and business correspondence and can effectively present the information to management or customers. Ability to perform effectively within a team environment is a must. Ability to work well under pressure, meet deadlines and handle multiple projects is essential. Must be able to work with all levels and backgrounds in a diverse workforce. Proficiency in Microsoft Office specifically including Word, Excel, and Outlook. Experience in an office environment required.

Desired skills include: Experience with sales, Direct Marketing, and creating/implementing marketing plans.


USA, CO, Work-at-Home

Language Requirements:

Time Type:

Full time


For Regular and Temporary Employees: Healthcare benefits, wellbeing program, dental benefits, vision benefits, flexible spending accounts, health savings accounts, Employee Assistance Program, 401(k), life insurance, accidental death and dismemberment, paid time off, disability insurance, several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity, and holidays.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)


We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:

Were a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:

In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, were disrupting the market by being absolutely obsessed with making our clients businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the worlds best brands. Concentrix. A passionate company powered by passionate people.

Concentrix CVG Corporation isanEEO/AA/M/F/Vet/DisabilityEmployer.