Experience Inc. Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

This role will coordinate the running of the largest Customer Remediation program at American Express. As part of the Enterprise Platforms organization in American Express Technology, Global Loyalty & Benefits (GLB) supports and manages over 300 Cardholder impacting issues each year.

With over 50 engineers focused on ensuring that impacted customers are made whole within the Regulatory-mandated timelines, the successful running of this program contributes significantly to the Control Rating of the Company.

Specifically, the Assoc-Digital Portfolio Mgmt will be responsible for the oversight of the program and coordinating across multiple teams to meet Regulatory timelines.

This role will build relationships with leaders across Technology, Compliance, Operational Excellence, and Risk Management. In Compliance Issue Management, every day brings a new opportunity.

The successful candidate will:

• Interface regularly with Directors and Vice Presidents across Global Loyalty and Benefits

• Assist in the development and ongoing enhancement to the program strategy for Compliance Issue Management

• Act as a key point of contact for Global Loyalty and Benefits in various Risk and Compliance forums

• Possess the ability to build partnerships across Business lines and Technology

• Facilitate regular meetings with the GLB leadership team to review all issues with at-risk milestones

• Oversee and help maintain the team’s Confluence pages and work across the multiple VP teams to ensure relevant updated and new content is published on a regular basis

• Provide regular readouts and reporting to individual VP teams which highlight status and emerging trends

• Track and execute key executive-level deliverables

Minimum Qualifications

• Deep understanding of project management and organization skills. Project Management Professional (PMI) or equivalent Project Management certification highly desired

• Ability to handle multiple tasks and projects simultaneously with active prioritization, dependable follow-up, and high attention to detail

• Integrity and the ability to handle confidential and sensitive information with discretion

• Exemplary written and verbal communication skills, including distilling information into salient points and communicating objectives

• Comfort with ambiguity, influencing teams, and identifying different paths to solutions effectively and efficiently

• Skilled management of relationships and influence without authority -- this role works with a wide range of people at various levels of the organization

• A sense of humor, patience, and flexibility

• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint. Confluence, Jive, and SharePoint a plus

• 3-5 years professional experience, preference for candidates with direct experience partnering with Sr. Leadership

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Technologies

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24017828