Nelnet ALLO Hosted PBX Support Specialist - Remote in Phoenix, Arizona
At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and work-life balance is an everyday practice.
The ALLO Hosted PBX Team is looking for a focused go-getter to join our caffeinated team of business-savvy phone system experts. Obsessive organization, a freakish attention to detail, and a stunning display of thick skin top our list of requirements. Our tight-knit group works best when we focus on the customer, commit ourselves to efficiency and accuracy, and throw in a heaping dose of humor. Knowledge and experience are essential so you must be comfortable speaking in acronyms. Hint: if you don’t know what PBX, SIP, or VoIP stands for, this probably isn’t your gig. However, character is just as important to us. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. If you like your coffee strong and have a solid sense of customer commitment, let’s talk about GIG things together.
The best part of this position is that there is no typical day. You may be at your desk or you may never set foot in the office. Punch that clock and get your day started with our team email, motivation always included.
If you happen to be in the office you will:
-Be a reliable source of information and care with customers by phone and email.
Make outgoing contacts to arrange business visits and prepare for ALLO installations.
Show off your phone-savvy skills by organizing and programming equipment prior to installation.
Flex your skills for exceptional service internally too, the hosted PBX team manages our ALLO phone systems as well.
Mandatory break for team high-fives (windmills always encouraged) and caffeine replenishment.
If you’re living that out of office life:
Be a friendly and diligent provider of information on-site during ALLO installation.
Maintain efficiency and be an asset to installation technicians as you help test phone systems.
If there’s a problem, you’re there to solve it by coordinating programming changes to fit customer needs and troubleshooting if necessary.
Phone systems are complex but you’ll make it easy, providing our customers with on-site training, always prepared for loads of questions.
Collaborate with the business team and other departments to ensure we’re providing the best possible experience.
Communicate any questions or concerns with your supervisor and finish your day with a quick check-in to ensure all of our customers have received the above-and-beyond care they deserve.
Education Qualifications: Associate’s Degree or 2 years of relevant job experience.
Relevant job experience is described as:
Job experience in similar industry
Job experience with similar essential duties
Customer Service experience highly desired.
Must be technical in nature and have a strong desire to troubleshoot and solve complex customer issues, sometimes independently.
Ability to effectively address customer expectations and respond promptly to customer needs.
Demonstrate accuracy, thoroughness and attention to detail. Always looking for ways to improve and promote quality.
Experience with design and implementation Hosted PBX, VoIP or Key System products.
Proficiency documenting and communicating technical situations with internal and external teams.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Excellent Customer Service Skills
Strong analytical skills and ability to convey that information succinctly and clearly
Strong interpersonal, teamwork, conflict resolution and negotiation skills
Strong time management, organizational, and prioritization capabilities
Excellent oral and written communications skills internally and customer-facing with a focus on training
Well-versed in communicating at both the technician as well as customer level
Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships
Ability to remain approachable in a fast-paced environment
Ability to challenge the status quo with a focus on continuous improvement
Experienced in Microsoft Office
Colorado residents; pay range for this role is $17-20/hour
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or email@example.com .
Nelnet is a Drug Free and Tobacco Free Workplace.
Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.
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