Job Information
Deltek Systems Customer Success Mgr in Philippines, United States
9716BRCompany Summary:As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9716BRExternal Job Title:GovWin IQ Customer Success ManagerPosition Responsibilities: We are looking for a Customer Success Manager to join our GovWin IQ team. In this role, you will help customers maximize the value of their GovWin IQ subscription by aligning the tool with their business goals and demonstrating ROI. You will drive adoption by empowering clients to become self-sufficient, while offering support and insights to help them build their pipeline of government opportunities.
As a Customer Success Manager, you will maintain strong relationships with key stakeholders, monitor account health, mitigate risks, ensure alignment with client priorities, identify upsell opportunities, and secure annual renewals.
Responsibilities include, but are not limited to the following:
Renewing existing SMB GovWin IQ subscribers.
Identifying new business opportunities within existing Deltek subscriber accounts.
Demoing Deltek products/services to lQ service subscribers.
Maintain/exceeding quota levels for both renewal and new business efforts.
Providing customer support for requests, inquiries, and training needs.
Completing Customer Success Manager certification to understand Deltek’s suite of services for both the Federal and State & Local spheres.
Attend internal and external events to understand products and markets.
Maintain and improve high level of customer satisfaction.
Become familiar and comply with Deltek standards, practices, and procedures.
Work Location:Philippines, Makati City Qualifications:
Qualifications :
Bachelor’s degree or equivalent experience
2+ years of experience in sales, a customer service field, or equivalent experience
Strong, proven sales skills
Excellent customer service and relationship development skills
Strong verbal/telephone and written/electronic communication skills
Excellent time management and organizational skills
Enthusiastic, hard-working, and pleasant attitude
Demonstrated industry knowledge in the Federal and SLED Government markets
Strong computer and internet skills, including MS Office, internet research, HTML and database skills
Experience with SalesForce and Gainsight is a plus
Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!