Job Information
Clarivate Analytics (US) LLC Technical Support Consultant in Philadelphia, Pennsylvania
Reference #: 127654-1 We are looking for a Technical Consultant/Service & Support Specialist to join our IPfolio Premium Service team! You will use IPfolio's standard product functionality and declarative configuration tools to enable the timely fix to system issues encountered by IPfolio's clients. If you have prior troubleshooting experience in a customer facing environment and familiarity with Salesforce then we would love to speak with you!
About You - experience, education, skills, and accomplishments Bachelor's degree in a computer science discipline or equivalent, relevant experience At least 5 years of technical and troubleshooting experience At least 2 years of configuration experience on the Force.com platform using declarative tools At least 1 year of Salesforce System admin experience
It would be great if you also had . . . Intellectual Property knowledge Knowledge of SQL queries Knowledge of Salesforce Flows and use of formulas Experience working in an Agile environment Additional language proficiency outside of English
What will you be doing in this role? Work closely with IPfolio's clients to review and analyze client issues and requests to understand the client needs and configure appropriate solutions. Share knowledge and experience with teams of other Clarivate IP Management Systems and support where appropriate
About the Team The IPfolio Premium Service Team provides support and consulting services after go-live. You will work in a global team environment with members in the US and EMEA regions.
Hours of Work Full time permanent position Standard working hours are 9am - 5pm local time with flexibility to adjust to various global time zones as needed Hybrid working scheduled with 2-3 days/week on-site
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.