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Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

This role supports Change Management within the CONNECT Distributed Access Network Change Team, which is focused on innovating, building and operating the best in class, most reliable edge network for our customers. We deploy the gear that makes up that network, we fix it when things break, and we upgrade it as we find ways to make it faster, more capable, or more resilient. This all adds up to a never-ending series of upgrades planned and managed by our team with our partners

Job Description

As a Technical Project Manager within our CONNECT Change Team, you’d own the delivery of changes that continually improve every component that makes up our industry leading network. You’d own the process followed by our product managers, engineers, decision makers, and other teammates to make those changes a reality. And you’d own the communication of that process and the changes that follow it to platform owners and other stakeholders. This role requires a proactive and collaborative leader who can see the big picture and take ownership of delivering incremental results to achieve it.

What You’ll Do:

• Plan daily DevOps change control meetings, track decisions made and follow up on actions

• Plan conflict-free change schedules in accordance with stakeholder needs and tool abilities

• Monitor daily change progress, follow up on issues that could increase risk for future changes

• Communicate upcoming changes to stakeholders within and outside of our org

• Develop and maintain ServiceNow dashboards to monitor change activity

• Drive continual improvement by analyzing change success data for opportunities to reduce risk

• Maintain, continually evolve, and communicate the change process for your area of focus

• Effectively collaborate with cross-functional teams to resolve issues in a timely manner

• Build and maintain strong partnerships across the organization

• Complete work accurately and meet all deadlines

• Other duties and responsibilities as assigned

Preferred Skills

• Ability to make decisions, willingness to take risks

• Excellent organizational skills and attention to detail

• Good problem solving ability and interpersonal communication skills, written and verbal

• Highly accountable - an ideal candidate likes to own tasks and see them through to completion

• Flexibility to adapt and respond to changing priorities and requirements

Skills

• Change Management, Project Management, Risk Management, Decision Making, Collaboration, Customer Experience (CX), Employee Experience, Technical Knowledge

Minimum Qualifications and Eligibility Requirements

• BS/ MS degree or equivalent practical experience

• 5+ years of relative work experience, ideally change, product, or project management in a technical field working with software releases

• Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Change Management; Problem Solving; Project Management; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

Job Family Group: Program & Project Management