Job Information
University of Pennsylvania Senior Residential Service Manager - Residential and Hospitality Services in Philadelphia, Pennsylvania
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Senior Residential Service Manager - Residential and Hospitality Services
Job Profile Title
Administrative Coordinator
Job Description Summary
The Senior Residential Services Manager (Sr. RSM) will manage up to 2 Information Centers, i.e., plan, implement processes, staff, and manage front-line resident and guest services operations.
The Sr. RSM will be considered University "essential" personnel and is expected to work when normal campus operations are suspended (e.g., inclement weather) or if an emergency impacts on-campus residents. In addition, this position will be expected to work outside the regular schedule during peak activity periods (e.g., move-in). Managers will provide timely notice of modified work schedules to the extent possible.
Job Description
Responsibilities
Serve as part of a team responsible for the building's safety, appearance, and overall condition.
Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate seven days/week, 24 hours/day, including national holidays and recognized University holidays.
Assist in developing information, communication, and customer service delivery strategies for all 12 ICs.
Promote a positive image of Residential and Hospitality Services and act as an ambassador to the University.
Responsible for developing positive working relationships with colleagues and critical members of other departments such as College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
They are expected to maintain ongoing communications regarding activities and events serving the communities in their designated building.
Manage a team of student workers.
Qualifications & Requirements:
An associate degree or two-year college degree is required, as well as 2 to 3 years of relevant experience or an equivalent combination of education and experience.
BA/BS degree or equivalent preferred; excellent decision-making, ability to work independently with limited supervision, knowledge of office procedures and equipment required; demonstrated ability to manage multiple projects simultaneously; competency with computer applications essential.
Is proficient in workplace computing: word processing, spreadsheet, database, and web applications required; excellent written, organizational & verbal communication skills required; must have the ability to handle sensitive material & information confidentially.
Possesses desire to work in a university setting, with students, and in a service-oriented organization. Supervisory experience necessary
Demonstrates the ability to work independently while functioning as part of a team.
Possesses experience in hiring, training, supervising, and evaluating student and part-time staff.
Must have the ability to work in a fast-paced, high-pressure environment.
Ability to function with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously.
Possess the ability to make sound professional judgments.
Must be dependable and flexible.
The Sr. Residential Services Manager will be expected to develop positive working relationships with colleagues and critical stakeholders, e.g., College Houses and Facilities Services, maintaining ongoing communications regarding services, activities, and events in those buildings.
The Sr. RSM will assist in planning and implementing improvements and special projects in the delivery of services.
The successful individual is expected to support the Department's efforts to foster a living environment that is supportive and productive to all groups and individuals at Penn, regardless of their race, sex, nationality, religion, sexual orientation, or disability.
Working Conditions: Office, Library, Computer room, Alternative work schedules or on-call
Physical Effort: Typically sitting at a desk or table; Standing or walking, bending, crouching, stooping; Occasional lifting 25 - 50 lbs.
Pay Range
$20.45 - $26.00 per hour
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the position's requirements, internal and market factors, and grade profile.
About the Division of Business Services
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD's mission is to provide high-quality service in a fiscally responsible manner. Currently, the Division is focused on three major initiatives:
Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.
Driving productivity for the Division and its customers through the better use of technology.
Enhancing service offerings through upgrades and expansions of facilities.
Residential & Hospitality Services is one of seventeen departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high-quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversees the on-campus living and dining, as well as conferences, programs, and events hosted at Penn. The team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.
For more information about BSD, visit https://www.business-services.upenn.edu .
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
Residential and Hospitality Services
Pay Range
$20.45 - $26.00 Hourly Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
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