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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for overseeing daily business operations and ensuring compliance with Company policies and procedures. Ensures internal control The Xfinity Consumer Marketing Growth and Engagement (CMG&E) team is an entrepreneurial, fast growing organization within Comcast with a focus on using data to optimize the consumer experience. The Base Insights and Transformation team within CMG&E team plays a highly collaborative consultative role in this process. The team specializes in analyzing the effectiveness of communication strategies and tests to continuously optimize and offers many opportunities to learn the business and dig into data. The team is looking for a Senior Manager who can leverage Comcast’s abundant data assets to become a trusted partner and solve complex problems. This is a position that requires a combination of focus and flexibility, problem-solving, communication, and collaboration skills. The ideal candidate will have a background in statistics and testing with the ability to query & summarize data leading to insights that will help shape business strategy. The individual in this role will also need to understand the operations of Comcast’s Marketing Technology stack in order to continue helping support marketing’s long-term vision.

Job Description

Core Responsibilities 

• Become a subject matter expert in marketing and service communication strategy and operations to continue to help drive our omnichannel 1:1 communication strategy

• Interpret business objectives and scope them into defined testing plans to appropriately answer stakeholder hypotheses.

• Collaborate with operational teams to develop UAT data quality checks.

• Develop measurement plans for tactics including timelines and KPIs to set up front expectations with partners.

• Apply appropriate analytical techniques utilizing large data sets to synthesize actionable insights.

• Manage the prioritization and work of multiple cross functional projects at once.

• Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives layering in industry and company trends.

• Work with technology and data science partners to understand their roadmaps to communicate future opportunities to drive results to marketing teams.

• Develop innovative solutions and processes to improve reporting efficiency.

• Collaborate with partners throughout Comcast to synthesize various reports into a single source of truth.

• Proactively look for potential testing opportunities.

Qualifications

• Strong problem solving and critical thinking skills, “Be Curious.”

• Strong SQL skills with the ability to learn R, Python, and other analytic tools.

• Skill in identifying data issues and anomalies during analysis.

• Possess a balance of general business knowledge, analytical acumen, and presentation skills; “tell the story.”

• Understand statistical and analytical techniques.

• Experience with A/B testing.  

• Ability to work independently to find opportunities to enhance processes and drive results.  

• Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork, while maintaining an environment that is upbeat and fun. 

Preferred Qualifications  

• Understanding of Data Science modelling techniques.

• Experience developing dashboards in Tableau and Adobe Analytics.

• Experience in a collaborative team-oriented environment that is highly matrixed.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years