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Job Summary

If you’re looking for the next step in your career to work with a team of people you’ll be genuinely excited to work with, to have the opportunity to lead the delivery of complex change initiatives, and to join with like-minded teammates who are committed to helping one another grow, develop and succeed, then read on!

IS Solutions delivers best-in-class pricing, packaging, and financial strategies, solutions, and services across all our Comcast Cable lines of business from ideation through billing; with a growth-minded, diverse, and skilled team. Within IS Solutions, the Delivery Solutions team focuses on 1) Providing complex program and project management delivery leadership, (2) Overseeing the IS Solutions project intake and portfolio management processes, (3) Elevating organizational change management capabilities across the organization, (4) Stewarding the relationship between IS Solutions and its Comcast business partners, and (5) Partnering to implement workforce management across the organization. This role falls under the Delivery Solutions organizational change management area of focus.

The Senior Analyst of Change Management will be responsible for managing the complete change management life cycle of moderately-to-highly complex business reengineering and transformation efforts that support operations and/or the customer experience. This includes ensuring project approval, planning, execution, and closeout, and driving adoption as appropriate for Change initiatives to ensure planned results are achieved on time. This role will develop change plans and timelines, ensure progress to plan, and track critical project milestones. This role will also work with vendors, teams, and stakeholders to establish and achieve goals, coordinating the activities of cross-functional teams including exempt and non-exempt employees.

Job Description

Core Responsibilities

• Applies change management methodology, processes, and tools to support adoption of changes required by a project or initiative.

• Supports operational readiness planning, assessment and implementation activities, including stakeholder management, impact assessments, communications, user experience, UAT and training support.

• Leads analysis and design of existing and new business processes that span multiple areas of the organization, including customer operations, sales operations, marketing, training, finance and legal.

• Leads/participates in backlog management and prioritization for their projects.

• Gains in-depth knowledge of specific project(s) under their responsibility and build relevant technical acumen.

• Leads the management of cross functional relationships including but not limited to indirect management of teams involved in project lifecycle (development, testing etc.).

• Leads the design of medium to large sized project(s) and creates a proposed future state design. Uses empathy to account for people impacts.

• Develops scalable processes to support and benefit Company initiatives.

• Deconstructs technical concepts and metrics to facilitate process development.

• Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.

• Completes assessments of business processes and documents each of the following areas: problem statements, change impacts, process flows, gap analyses and solution recommendations.

• Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.

• Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.

• Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.

• Prosci Change Practitioner Certification is a plus.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Job Family Group: Program & Project Management