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Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• Level 2 Production Support position requiring excellent written and verbal communication skills.

• Ability to prioritize deliverables and work incidents while driving teams to gain restoral.

• The support covers multiple applications and focuses on 24x7 incident management including troubleshooting, triage leadership (driving the incident resolution calls / Call Leader) and escalation; execution of scheduled activities and ad-hoc work requests.

• Responsible for managing incidents while gaining restoral in a timely manner; creating and updating triage documentation.

• Data Integrity and data quality efforts are vital in BMC Remedy.

• Proactive process improvement efforts, ability and opportunity to innovate encouraged.

• Must be able to communicate clearly with all levels of management and "know your audience" and their expectations when doing so; provide the right context and executive summary/communications.

• Production Services is responsible for running the day to day operations of the technology platform.

• Work activities specific to Production Services roles include Problem/Incident Management, Production Governance, Triage, Associate Support, etc.

• The Production Services identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in supporting new and existing equipment and software under moderate supervision.

• Resolves more complex issues.

• Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Should have increased awareness and exposure to basic technical principles, concepts and techniques.

• Work under general direction on complex projects usually on specific assigned problems.

• Interprets, evaluates and resolves issues pertaining to the functional operation of technology products.

• Awareness of business or function for which technical support is needed, retrieve business data, application metrics and volume trends for business reporting.

Basic Qualifications:

• A minimum of 5 years of work experience

• A minimum of 5 years of experience in a Production Support environment

• A minimum of 5 years of experience with Splunk

• High School Diploma or GED

Preferred Qualifications:

• Bachelor's or Associate's degree

• Bank Experience

• Weekend support may be required

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-total-rewards)

Role Location Hourly Salary Range

California $47.69 to $57.69

Colorado $47.69 to $57.69

District of Columbia $47.69 to $57.69

Illinois $47.69 to $57.69

Minnesota $47.69 to $57.69

Maryland $47.69 to $57.69

New York $47.69 to $57.69

Washington $47.69 to $57.69

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Annual-Policy-Statement-Regarding-EEO-2023-Applicant.pdf#zoom=50) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.