Job Information
Penn Medicine Platform Engineer (Mid or Senior) in Philadelphia, Pennsylvania
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity : Corporate Services
Department : IS-End User Computing
Location : 3535 Market Street
Hours : Hybrid, M-F 9-5
( The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete )
Platform Engineer
The Platform Engineer is responsible for the implementation and maintenance of the configuration management operating platform (hardware and software), including the Microsoft SCCM system, Mobile Device Management, Active Directory Group Policy, Microsoft 365, Microsoft InTune and other related technologies. This position is responsible for resolving routine issues associated with the configuration management operating platforms and ensuring that it is available to the UPHS user community.
Accountabilities
The Platform Engineer is accountable for the following:
Windows and Mac System Administration
Test, configure, install and maintain application software
Develop automation solutions to improve workflow efficiency and reduce manual work.
Perform remote analyses on system problems or performance trends and issues.
Attend Change Control, Root Cause Analysis and Operational meetings as needed
Assists in the planning, design, documentation and implementation of systems resources supporting the configuration management operating platform.
Mobile Device Management Administration
Test, configure and maintain mobile device software
Support end user issues with complex mobile device enrollment and operations issues not resolvable by front line support staff
End User Support
Provide remote support to customers internally and externally as needed
Performs remote troubleshooting and analysis of systems
Answers end user questions and resolves issues
Assist in instructing end users in the operation and maintenance of systems/equipment
Updates tickets and assignments according to established procedures
Analyzes, logs, tracks and resolves complex software/hardware issues of significance within the configuration management operating platform (hardware and software)
Project Support
Provides research and development services for prospective technologies.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Refers issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting.
Assists in the analysis of technical products, systems and/or software being evaluated for use in the environment.
Documentation
Performs centralized IS documentation and related communication functions.
Performs or updates inventories, knowledge repositories and document libraries as appropriate.
Follows all UPHS Corporate Information Services established operating procedures and methodologies.
On-Call Support
Provides on-call support for the configuration management and mobile device management operating platforms.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Education and Experience
H.S. Diploma/GED is required
5+ years of Information Technology experience. (Bachelor’s degree may substitute for some years of experience.)
2+ years of experience working as an administrator of highly available computing systems.
Required Skills and Abilities
Proven ability to analyze, troubleshoot and problem solve complex technical issues and to articulate those issues to less technical individuals.
Strong verbal, written and interpersonal communication skills.
Ability to constructively resolve issues and conflicts as they arise.
Ability to work within deadlines and with multiple priorities and to adapt to changes in priorities.
Orientation to teamwork and achievement of company and departmental goals.
Senior Platform Engineer
The Senior Platform Engineer is responsible for the implementation and maintenance of the configuration management operating platform (hardware and software), including the Microsoft SCCM system, Active Directory Group Policy, Microsoft 365, Microsoft InTune and other related technologies. This position is responsible for resolving routine and complex issues associated with the configuration management operating platforms and ensuring that it is available to the UPHS user community.
Accountabilities
The Senior Platform Engineer is accountable for the following:
Windows and Mac System Administration
Test, configure, install and maintain application software, system management tools and operating systems.
Develop automation solutions to improve workflow efficiency and reduce manual work
Perform remote analyses and prepare reports on system problems or performance trends and issues.
Attends Change Control, Root Cause Analysis and Operational meetings as needed
Coordinates hardware and software installations and upgrades to ensure work is performed according to UPHS policy and technical standards.
Coordinates and monitors troubleshooting to isolate and diagnose common systems problems. Documents systems events to ensure appropriate administration activities are performed.
Recommends resolution to complex technical issues, associated with the configuration management platform and coordinates the implementation of the approved course of action.
Recommends version update schedules and ensures that they are completed in a timely fashion and in accordance with UPHS operating procedures.
Coordinates testing, and upgrades of the configuration management systems files and services. Conducts proper planning to ensure that appropriate back-out procedures are in place and fully tested.
Acts as escalation point for Engineering team.
Assists in the planning, design, documentation and implementation of systems resources supporting the configuration management operating platform.
Mobile Device Management Administration
Test, configure and maintain mobile device software, system management tools and operating systems.
Support end user issues with complex mobile device enrollment and operations issues not resolvable by front line support staff
End User Support
Provide remote support to customers internally and externally as needed
Perform advanced remote troubleshooting and analysis of systems
Answers end user questions and resolves issues
Assist in instructing end users in the operation and maintenance of systems/equipment
Updates tickets and assignments according to established procedures
Analyzes, logs, tracks and resolves complex software/hardware issues of significance within the configuration management operating platform (hardware and software)
Project Support
Directs the analysis of technical products, systems and/or software being evaluated for use in the environment.
Provides and recommends research and development services for prospective technologies.
Acts as a liaison with customers on administrative and technical matters for assigned projects.
Refers issues/questions to appropriate personnel/manager for follow-up, testing and troubleshooting.
Leads the analysis of technical products, systems and/or software being evaluated for use in the environment.
Documentation
Performs centralized IS documentation and related communication functions.
Performs or updates inventories, knowledge repositories and document libraries as appropriate.
Follows all UPHS Corporate Information Services established operating procedures and methodologies.
On-Call Support
Provides on-call support for the configuration management and mobile device management operating platforms.
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Minimum Requirements
Required Educa tion and Experience
H.S. Diploma/GED is required
8+ years of Information Technology experience. (Bachelor's degree may substitute for some experience.)
3+ years of experience in enterprise infrastructure projects
Required Skills and Abilities
Experience in enterprise architecture efforts in one or more specific hardware, network, or software infrastructure domains.
Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing,
supervising, formulating practices, or making final decisions.
Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands,or work situations.
Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!
Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.
Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 234189
Penn Medicine
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