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Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for managing Employee Communications staff, strategies and programs. Partners in the integration of communication strategies across the company. Manages professional employees and/or supervisors and may manage business support/technical staff. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for the organizational unit. Develops processes and procedures to implement functional strategies.

Job Description

Core Responsibilities

Writing, Design and Strategic Communications

• Manages communications strategies and campaigns to support key business objectives, and long- and short-term goals, with specific focus on HR and employee experience.

• Strong design skills and attention to detail – Canva experience preferred. Video production experience is highly desirable.

• Counsels and supports leaders and key partners on the best communications approach to achieve desired outcomes. Manages through influence and builds trusting relationships.

• Writes and edits communications plans, tactical content – including but not limited to Intranet content, internal social platform content, digital signage, FAQ, talking points, videos, leadership messages, etc. Writes effectively and with appropriate tone for internal audiences.

• Develops rich, relevant content; keeps communications fresh and engaging; regularly develops and explores new ideas and strategies.

  Project and Change Management

• Demonstrated Project Management capability - experience with Asana or similar project management tool preferred.

• Partners with HR Project Manager, HR Business Partners and cross-functional business leaders to align to key dates and milestones when designing communication plans and approaches.

• Assists in the development and execution of Change Management Plans including workforce and organizational change communications, compensation communications, workplace updates, and the communication of company-wide change strategies.

• Uses data and analytics to assess and improve strategies.

  Employee Engagement

• Directly creates, influences and manages initiatives to drive employee engagement for Comcast Business.

• Manages and executes employee events and activations including Comcast Business-specific town halls, watch parties, and celebrations and campus-wide events with excellence.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Strong organizational skills and follow through.

• Experience working with diverse project teams in a matrixed environment.

• Self-motivated and able to work independently.

• Team-oriented and works well in a collaborative environment.

• Be able to work out of Philadelphia HQ office 4x per week.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Lead the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years