Experience Inc. Jobs

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Connectivity (Xfinity Internet and Xfinity Home Security/Automation) sits at the heart of Comcast, and the Manager for Connectivity Service will play a key role in delivering a superior internet and home product to customers. Xfinity Internet products focus on delivering the fast and most reliable service to our customers and the Xfinity Home products drive mass market adoption of professional monitored home security and self-monitored home protection products. This Manager will primarily be responsible for supporting the development of new Connectivity products from strategy to go-to-market, as well as supporting the management of the overall Connectivity portfolio. In this role, this individual will work cross-functionally to develop winning customer propositions and then help partner with a diverse array of stakeholders to bring these industry-defining Connectivity products to life. Among other duties, this individual will help execute customer research, strategic business cases, technology assessments, pricing & packaging evaluations, and more. Connectivity’s core importance to Comcast ensures this role will have great exposure and visibility. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on future-oriented product innovations. This individual will report to the Director of Connectivity Services Product Management.

Job Description

Core Responsibilities

• Deliver on Connectivity portfolio strategies in developing customer centric products

• Oversee customer research and competitive analysis to obtain product insights; translate them into actionable recommendations

• Conduct quantitative and qualitative analysis to determine the product go-to-market strategy utilizing excellent strong analytical skills

• Support defining of customer value propositions by synthesizing customer needs with internal capabilities

• Assess technical and operational feasibility; support decision-making for setting business requirements for our key stakeholders and development partners

• Foster relationships and serve as a Connectivity subject matter expert to cross-functional partners across Finance, Technology, Customer Experience, Strategy, Go-to-Market, Marketing, Sales, and others

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Minimum Requirements

• BS required

• 5+ years of proven experience in product management, operations, analytics

• Dynamic communication and storytelling ability to connect with audiences of all levels

• Strong interpersonal skills – an outstanding ability to build relationships, influence and navigate within a complex organization

• Demonstrated high levels of ownership, responsibility, initiative and the desire to drive significant, measurable performance results

• Track record of making principled, data-based business decisions balanced with experienced judgement

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.