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Summary The incumbent serves the Chief, Insurance Claims Division. The Insurance Claims Division is responsible for the administration on insurance claims benefits for Veterans, their beneficiaries, and representatives nationwide. The Division pays over a billion dollars a year in death claims, issues over 21,000 Service-Disabled Veterans Insurance (S-DVI), grants over 10,000 waivers of premium decisions, maintains over 37,000 running awards and processes over 70,000 beneficiary designations a year. Responsibilities The Management and Program Analyst position is located with the Department of Veterans Affairs - Veterans Benefits Administration Insurance Claims Division located in Philadelphia, PA. The incumbent will be responsible for analyzing new and current assignments/projects, analyzing and evaluating Operational areas such as staffing, data, budget, general management, conducting management audits, surveys and systematic review of operations and service delivery. Duties include but are not limited to: Major Duties: Organizes narrative and statistical information using advance methods, techniques and precedents to interpret application for administrative functions. Reviews and reconciles large amounts of data. Apply analytical and evaluative methods and techniques to issues or studies concerning substantive administrative support functions. Review and ensures the accuracy of production and man-hour reports prepared by Supervisory Insurance Specialists, for submission to the Division Chief. Establish study methods and techniques to be utilized in substantive program studies and audits, including quality and timeliness of the work within the Division. Conduct management reviews of the insurance program, including Statistical Quality Control (SQC), work measurement statistical reporting, and Systematic Analysis of Operations, to maintain operating efficiency and economy. Develop recommendations for Division Chief, Assistant and Deputy Directors, and the Senior Executive Director. Provide assistance to the Division Chief, Assistant and Deputy Directors, and the Senior Executive Director. Develop recommendations for improvements in administrative operations and to promote efficiency and cost savings. Provide a variety of special tasks or projects in support of Division Chief, Assistant and Deputy Directors, and the Senior Executive Director. Provide results of studies and analyses to make recommendations for use by Senior leadership in maintaining efficient utilization of resources and effective, customer-oriented delivery of VA Insurance benefits and services. Effectively communicates orally and in writing findings, results and recommendations to the Division Chief, Assistant Deputy Directors and the Senior Executive Director relating to projects/assignments. Prepares information on various Insurance program issues for presentations, training, white papers, and other informative purposes. Requirements Conditions of Employment Qualifications Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-9 position you must have served 52 weeks at the GS-7 level. For a GS-11 position you must have served 52 weeks at the GS-9 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-09 To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Experience adapting and applying analytical techniques and evaluation criteria, presenting findings and/or making recommendations to improve program effectiveness and/or organizational productivity. (2) Experience where duties required the application of fact-finding investigative techniques to gather clear-cut evidence for processing claims or making decisions. (3) Demonstrated experience in two or more functional areas within the Insurance Center with knowledge of the Insurance Center's relation to other benefit areas. OR Master's or equivalent graduate degree, or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related OR Applicants can combine education and specialized experience to qualify for the position. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. The total percentage must equal at least 100% for you to qualify for the position at the GS-9 grade level. GS-11 Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: (1) Applying organizational and administrative functions to improve policies and procedures involving life insurance programs. (2) Performing analytical techniques and evaluative criteria to present findings and/or make recommendations to improve an insurance program effectiveness. (3) Utilizing various technology/software application and platforms to perform work involving the collection, compilation, and/or tracking of data and statistical information. (4) Communicating orally and in writing to leadership or various audiences by presenting complex or sensitive information about the organization's activities, goals, and policies. OR Applicants may substitute education for the experience required to qualify at the GS-11 level: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related OR Applicants can combine education and specialized experience to qualify for the position. If you have some, but not all, of the graduate education AND specialized experience described above, you may still qualify by combining the amount of creditable education and experience that you do have. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. Additional Information Work Schedule: Monday through Friday, 6:30am - 6:00pm; flexible schedule available Title/PD#: Management & Program Analyst GS - 9/11; PD #39670-A & 39663-A Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online view the following link for information regarding an Alternate Application.