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The Hertz Corporation Entry Level Customer & Sales Associate - UC Lead in Philadelphia, Pennsylvania

General Responsibilities $500 Sign On Bonus BONUS PAYOUT - $250 after 30 days from start date, $250 after 90 days $14.25 an hour as your base pay (equals $29,640 annually for full time employees) Uncapped monthly sales incentives with an average monthly range of $100- $400 Expected Total Average Earnings: $30,840 to $34,440 (first year) Hours of Operation - 5 am - 1 am - 7 days a week 8 hour shifts (with possibility of mandatory 3 hours OT every day) Schedule may change week to week. Will most likely be working nights, weekends, and holidays. Outdoor shifts with limited cover to weather (sun, rain, snow, etc) Schedules are based off seniority. Fall into the fast lane! We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you’re ready for your next destination then you have cruised to the right spot! Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: 40% off any standard Hertz Rental Discounted Theme Park tickets 20% off Halloween Costumes, just in time for Fall! Plus, many other merchandise discounts Health & Wellness benefits Tuition Reimbursement Pet Insurance Career Growth with hands on learning Apply today and shift your career into drive for tomorrow! How to Drive your future in working with Hertz: Consult customers on Hertz rentals Ensure positive customer experience, making Hertz #1 in car rental company experience Peruse customers on additional services Strong communication and multitasking skills Conduct vehicle service and maintenance to ensure customer satisfaction Have a valid driver’s license with acceptable driving record Be at least 18 years of age High School diploma or general equivalency diploma required. All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment). Ultimate Choice – Lead (UC-L) actively work with and support all Ultimate Choice Representatives as they work to ensure that Hertz’s most loyal customers have a great rental experience. Ultimate Choice – Lead work closely with other Ultimate Choice Reps, Exit Gate CSRs, and Greeters to provide a friendly welcoming experience while ensuring that the customers are guided through the rental process so that they get the right vehicle to match their travel needs, and a clear understanding of the Hertz products and services available to them. The UC-L actively ensures that the Gold, Five Star, and President’s Choice zones are operated in a smooth efficient manner. The UC-L supports the CER-G’s sales process as they strive to both meet the needs of the customers while maximizing revenues to meet the daily, weekly, monthly, and annual goals. Additionally, UC-Ls will utilize and model Hertz’s proven customer service tools and methods as they create the best possible rental experience for our customers and the UC-L will act as the first level of escalation of customer issues and they work quickly and independently to resolve the issue or escalate it to local management. Essential Requirements Must be at least 18 years of age Must have a valid Drivers License A desire to work with others and to provide help and support in the quest to produce the highest level of customer experience An ability to work in a fast-paced environment efficiently and effectively to meet the quality, delivery, and performance goals A willingness to be a Hertz Brand Ambassador while maintaining a positive attitude in the face of challenges associated with the beginning of rental agreements while encouraging customers to rent from Hertz in the future An ability to communicate in a pleasant professional manner under a wide range of both positive and difficult situations A desire to work with a wide variety of Hertz’s best and most loyal customers in which you actively listen and quickly answer questions and concerns, and resolve situations to a positive end A willingness to work both indoors and outdoors Strong communications, customer service, and sales skills Ability to read and understand verbal instructions Ability to problem solve and make quick decisions Interact with and input information into computer systems 1 – 2 years CER and/or Supervisor experience preferred At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran

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