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We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The Residential Training Specialist is responsible for designing curriculum, content preparation and delivery of training for new and existing employees in the department, covering current process, policy and business supporting systems. Collaborates with peer trainers and leadership team to ensure business process training needs are met across the department in a consistent manner. Conduct post-training surveys and needs assessments.

Essential Duties:

• Develop and conduct business process and systems training for employees and Subject Matter Experts (Train the Trainer).

• Promotes the use of technology and assists agents to make the best use of existing and emerging systematic tools.

• Conduct needs assessments to identify training options.

• Collaborates with IT to respond to new system account requests, security releases and follows up with users/leadership related to procedures for business processes.

• Track and analyze success of training program through training assessments to trend and reduce turnover and create dashboards.

• Serves as a change agent for the department organization by identifying and executing continuous improvement efforts and partnering with department’s leadership.

• Act as SAP Super User within functional area as assigned.

Minimum Requirements:

• Bachelor’s Degree

• 2 years of experience in similar training role.

Knowledge, Skills, Abilities:

• Ability to effectively train others on process and business supporting systems.

• Proven track record of business systems and delivery in a classroom setting;

• Working proficiency using Microsoft Office (PowerPoint, Word, Excel);

• Excellent interpersonal skills including communication (written and verbal);

• Exceptional level of attention to detail, follow through and organizational skills;

• Ability to act proactively, independently and decisively to quickly assess needs and identify logical solutions;

• Ability to prioritize multiple projects with shifting priorities, moving deadlines in a fast-paced environment

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.