Experience Inc. Jobs

About the job

Are you an experienced professional in key account management with a passion for driving sustainable sales growth and profitability? As a part of our Malaysia Key Account team, you will play a crucial role in shaping and executing strategies to achieve significant market share and portfolio profitability within key private hospital groups.

Main responsibilities:

Account Planning and Management:

• Accountability for delivering the business objectives for the specific accounts and specific portfolio.

• Demonstrate proficiency in managing the private hospital channel comprehensively, ensuring timely derivation and execution of strategies.

• Lead and manage customer contract & KPIs. Hold customers accountable for commercial policies, trading terms, and performance KPIs, including contract negotiations and governance.

• Forecasts the assigned accounts sales.

• Evaluate periodically key account performance versus market and develop solution to address performance gaps for assigned accounts.

• Develop, lead, and manage project and/or account related marketing activities in line with business units’ strategy. Ensure the profitability and sustainability of each account’s investment strategy aligned.

• Manage supply and demand planning for each account, ensuring healthy inventory levels and sales performance.

• Continuously identify customer insights to drive performance and business opportunities. Follow up on progress and outcome.

Build and Strengthen Customer Engagement

• Proven experience in networking and building relationships with C-suite level officers within the private hospital channel, leveraging these relationships to drive business growth and strategic initiatives.

• Ensure key accounts and stakeholders are engaged, educated, and informed to drive growth.

• Work closely sales team at branch levels and buyer interactions to achieve business objective.

• Business review should be updated on monthly basis with mutual quarterly reviews

• Engage closely with both internal and external stakeholders to develop and implement commercial solutions that align with business objectives.

• Collaborate effectively with enabling functions such as Legal, Compliance, and Ethics to develop patient-centric solutions that comply with regulations and ethical standards.

About You

• Bachelor’s degree in any related field with minimum 2-3 years' experience in sales or any customer-facing role in pharmaceutical industry.

• Demonstrated experience in developing and delivering account and channel marketing strategies.

• Familiarity with local market dynamics and key account management best practices.

• Effective communication skills, negotiation skills, presentation skills with the ability to engage and influence stakeholders at all levels.

• Demonstrated planning ability and strong organizational and executional skills with a strong sense of ownership and accountability

• Creative problem solving and analytical thinking

• Capacity to challenge the status quo to enhance business efficiency with an entrepreneurial mindset.

• Proven ability to think strategically and good team player.

• Strong analytical skills to track performance and drive continuous improvement.

• Experience in project management will be an advantage.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.