Experience Inc. Jobs

Who are we?

Capricorn is a member-based organisation proudly operating by cooperative principles to make it easier for our more than 21,000 Members across Australia and New Zealand to run and grow their automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and 24/7 online access to knowledge-based products and services, making our members ‘stronger with Capricorn'

A great place to work

When you join Capricorn, you join a community of people who enjoy coming to work and a company that genuinely invests in their employees. Our culture is one of our most valued assets, so when we recruit, we look for people that not only share our values but are also excited to celebrate our successes. It is our dedication to creating a great place to work, that has resulted in Capricorn being finalists in the AIM Pinnacle Awards for Human Resource Management Excellence for the last two consecutive years.

Making Capricorn a great place to work is our commitment to providing a diverse and inclusive workplace in which everyone is treated fairly and with respect. We recognise diversity and inclusion as one of our most important resources and this is why we are committed to ensuring our work lives fit in with our personal lives.

We offer our employees a flexible working environment, paid parental leave in addition to supporting employee's individual circumstances. Other great benefits of working with Capricorn include ability to purchase leave, access to a range of discounts, a fantastic reward and recognition program and plenty of social events to keep our team connected.

The role and what we are looking for

This role is responsible for generating new business opportunities from a large, existing customer base; and retaining existing business by adding value to the customers through the provision of a proactive and personalised account management experience for the Capricorn Mutual product and insurance broking side of our business. The Mutual product is kind of like insurance, but different. Think of it as an alternative to insurance!

Key Accountabilities:

• Promote the organisation's products, services, and events to ensure sales and budget requirements are met.

• Conduct renewal activity as required and in line with agreed timelines and service levels

• Renew Capricorn Mutual Limited (CML) Members protections and promote other insurance services offered by Capricorn Insurance Services (CIS).

• Ensure up to date knowledge of all CIS approved insurance products and CML protection products is maintained and understood

• Proactively identify, support, and assist Members who need to make a complaint and manage that complaint in line with the risk division complaints procedures and the RG271 internal dispute resolution requirements.

• Actively interact with CSL Area Managers to build relationships and develop a strong network of key contacts and associates.

• Follow up referred leads in a timely manner

• Ensure daily activities are loaded accurately and in a timely fashion into required systems to ensure follow up of activities and tasks.

• Ensure all activities comply with relevant Acts and legal demands and align with ethical standards and principles

• Adherence to Capricorn's Code of Conduct. The code provides the standards for appropriate ethical and professional behaviour.

• Operate in accordance with our Values of Accountability, Courage, Collaboration and Trust, which provide the foundation for How We ACCT.

• Comply with Capricorn requirements, policies and procedures at all times, including Work Health & Safety system standards.

• Create and maintain a safe and inclusive work environment for self and others.

Capabilities required:

Skills, Knowledge and Attributes

• An ASIC RG146 tier 1 insurance accreditation

• Sales and territory management experience

• Insurance experience.

• Have an interest in and the ability to travel to regional areas several times a year, including overnight stays and be able to attend trade shows throughout the year.

• Sound analytical and problem-solving abilities.

• Ability to work independently with minimal supervision.

• Consistent approach to ensuring accuracy and detail of documentation.

• High level of interpersonal and customer relations skills.

• Business awareness and commercial acumen.

• Strength in sales and marketing activities.

• Ability to achieve results and work to KPI's

This is a field and home-based role, therefore the ability to Territory Manage and have excellent Time Management and organisation skills is a must as you will be on the road most days.

The next steps

If you think you are the right person for this role and you believe your values align with Capricorn's, then please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. If you need any assistance or adjustments to fully participate in the application process, please contact HR on (08) 6250 9500.

For further information and detail on Capricorn, please visit our website at www.capricorn.coop/careers.