Experience Inc. Jobs

ABOUT US

IHG Hotels and Resorts is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.

You'll know some or all of our 19 hotel brands. They are some of the best known and most popular in the world - including InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo as well as Kimpton Hotels.

All of these brands work together towards our purpose of providing True Hospitality for Good, every day. This is a mission that's seen us go from strength to strength — with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.

The InterContinental Perth City Centre has an exciting and new opportunity for a full time Administration Assistant .

InterContinental Perth City Centre is the proud winners of AHA-WA Workplace Culture Award 2021 & 2022 and the Management Team Award 2023.

YOUR DAY TO DAY

In this role, you will play a crucial role in supporting the both the Sales and Marketing team and the Restaurants & Bar team in regular and adhoc administrative tasks that help us to ultimately drive revenue and exceed guest expectations. Some of the regular and main tasks include:

• Assist in creating and updating Sales and the Restaurants & Bars (R&B) collateral (e.g. brochures, menus, presentations, and promotional material).

• Collate and disseminate information to assist with sales & marketing activities with business opportunities.

• Support Sales and R&B team by generating reports daily, weekly, and monthly to assist in revenue generation and forecasting.

• Assist in the administration of purchase orders, invoices, gift certificate, refund forms, and other office administration tasks as required.

• Help oversee the Food and Beverage email inbox and distribution as required.

• In partnership with the F&B Manager, assist with group bookings for venues, including promptly responding to inquiries, resolving guest concerns, and exceeding guest expectations.

• Help oversee third party booking platforms for special events.

• Answer phone calls and take inquiries as required.

• Updating data in our sales systems (Delphi & Opera) to ensure pricing and menu items are up to date and accurate.

• Ensure client surveys and feedback are collated and distributed to relevant departments for follow up.

• Assist the sales team in preparing presentations, famils, client entertainment and trade shows where possible.

• Assist the with any other administrative needs as required across hotel departments.

WHAT WE NEED FROM YOU

The ideal candidate will have:

• Over 1 years’ work experience working in a customer service-based industry preferably in Food and Beverage, with hotel industry experience advantageous

• Refined written and verbal communication, and proven administration experience in a busy environment

• Proficiency in Microsoft Office Suite

• Ability to work independently and as part of a team in a fast-paced environment

• This role requires exceptional time management, organisational skills, attention to detail, and a customer-centric approach

• Experience in coordinating multiple tasks and conflicting deadlines, whilst maintaining accuracy in all work

• Ability to guide, confidentially influence and build professional rapport with colleagues and department managers

WHAT WE OFFER

You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey

• Free meals on shift

• Discounted CBD carparking

• Laundered uniform supplied

• Paid birthday leave - hip hip hooray!

• Proactive paid wellness and mental health days

• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

• A massive colleague discounts platform for all your favorite brands and retailers - to help your salary/wage go further

• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.