Experience Inc. Jobs

Description:

Position’s Contributions to Work Group: - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets investigation; statistical analyses, testing and analysis of application failures - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring - Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time. Typical task breakdown: - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring Technical Skills (Required) - At least 2-4 years of experience in Application Support - Expertise with relational databases support, querying and database reporting preferably Snowflake - Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES. - Experience troubleshooting issues related to UI / API & Data flow - Expertise with high availability architecture - Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.,) (Desired) - Working experience with programming languages: Python, Power shell, SQL & JSON - Working knowledge on deploying autoscaling features (no hands-on support required)

Skills:

Application support, Sql, AWS, Snowflake, API's

Top Skills Details:

Application support,Sql,AWS,Snowflake,API's

Additional Skills & Qualifications:

Education & Experience Required: - Requires a college or university degree, with 2-4 years’ experience OR technical certification w/ 8 years’ experience - At least 2-4 years of experience in Application Support

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.