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Huron Consulting Group Manager, Software Advisory - Healthcare (Any US City) in Pensacola, Florida

The Opportunity:

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients stabilize their business operations today and create tomorrow’s growth by implementing revenue enhancement and cost containment programs, upgrading technology systems, creating stronger leaders and improving outcomes for patients.

Join our team as the expert you are now and create your future.

Position Summary:

Huron is seeking individuals for a passion for building trusted client relationships to improve systems and process necessary to deliver an exemplary client experience. Our Software Advisory Managers own the client relationship, implementation, and delivery of product services for Huron’s Leadership Evaluation Manager (LEM) and Patient Call Manager (PCM) software solutions resulting in budgeted software revenue. They identify and deliver outcomes and best practices through analysis of reports to produce case studies or white papers as applicable, regarding effective partner utilization and outcomes of software products. Increase saturation and solution offerings within client & non-client organizations based on yearly budgeted amount while improving utilization and execution of software applications.

DUTIES & RESPONSIBILITIES

Best in Class Client Experience:

  • Own relationship and delivery of services to clients

  • Manage contract details and ensures service level agreements are met or exceeded

  • Acquire and act strategically on knowledge of account business objectives, goals, culture, decision-maker concerns, market and needs to deliver appropriate client-focused solutions

  • Serve as content expert in both LEM and PCM

  • Communicate effectively across the client spectrum- from incoming user requests to strategy calls with C-suite leaders

  • Develop trusted advisor status with client via touchpoints, supporting alignment between the organizations strategic plan and their contract deliverables

  • Create and deploy customized value-add communications aligned with the organizations learning plan and course completion by individual leaders

  • Contact management

  • Manage software implementations and pipeline forecasting for ongoing revenue recognition within 30 days of signature

Promote Growth / Sales Support:

  • Review pipeline with Partner Development and Salesforce to aid in the closing of Huron revenue targets

  • Liaise with Next Level Partnership (NLP) for client renewals that meet or exceed assigned renewal goal

  • Meet or exceed upsell goals with products within client portfolio

  • Attend and present at industry conferences and Huron Conferences to promote software solutions to advance Next Level Partnerships and funnel leads for New Business

  • Conduct webinars and/or on-site software demonstrations to aid in the close of new and Next Level Partnership opportunities

Operational Management:

  • Contribute to and execute strategic customer experience plan

  • Prepare renewal forecast with both qualitative and quantitative data in partnership with NLP

  • Identify opportunities for improvements in account management

  • Create and analyze partner utilization reports, and send/review with client monthly

  • Deliver onsite and virtual coaching / training to new partner and non-partner organizations on the use of software tools and resources for maximized utilization

  • Ensure training materials and content are always current and that the delivery of training materials is optimized to meet customer needs

  • Conduct ongoing user and admin training for software solutions addressing opportunities to improve utilization

  • Provide new and updated thought leadership linking software application and process execution to improved results

  • Collaborate with Coaching to create client action plans that improve software and process adoption and advance organizational outcomes

  • Channel “voice of customer” back to software development team for enhancement and new product opportunities.

  • Assist with enhancements, beta tests, and rollouts to organizations

  • Guide, review, and test enhancements to software, and create tools and communications to partners on the improved functionality

  • Deliver training to Coaches and internal team members on the use of software tools as necessary to advance their continued understanding of software solutions

General:

  • Demonstrated success in customer experience or account management roles

  • Collaborate within a team environment to meet established team/company goals

  • Complete other administrative tasks, such as travel, phone calls, reporting or similar, in a timely manner

  • Perform responsibilities in a professional manner, meeting the company’s mission and goals

  • Perform other related duties incidental to the work described herein

  • Navigate, propose solutions and resolve problems between people, process and technology

  • Exhibit leadership in innovating customer solutions, refining support processes and collaboration colleagues and customers

  • Manipulate and analyze system data for reports, trend identification, and issue resolutions

Qualifications:

QUALIFICATIONS:

  • Bachelor’s Degree in Business, Marketing, Communications or related field

  • Legally eligible to work in the US for any employer

  • Well defined organizational skills and detail oriented with emphasis on service detail and prompt follow-up

  • Outgoing and positive personality, especially during challenging user experiences and/or system disruptions

  • Performance driven, self-motivate and results driven

  • Ability to work independently with well-developed critical thinking skills capable of formulate solutions

  • Superior skills in Microsoft Word, Excel, PowerPoint, Zoom required with experience using SalesForce.com

  • Hospital or healthcare experience preferred

  • Excellent communication skills (written and oral)

  • Ability and willingness to travel at times 2-3 days per week

  • Extensive knowledge of Huron products and services, and ability to learn quickly

  • Ability to read and write the English language with proficiency

  • Executive presence, and the ability to maintain audience interest and excitement

About Huron:

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace. Huron will consider qualified applications with criminal history in accordance with applicable laws.

LI:

Yes

Job ID: JR-001430
Category: Healthcare Consulting
Opportunity Type: Experienced
Country: United States
Requisition ID: 9943

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