Experience Inc. Jobs

Content Labeling Associate

Location: Onsite Reporting to Pensacola, FL

Pay Rate: Open to Both C2C and W2 options

Position Type: Multiyear Contract

Summary

Helping the organization better understand their members’ needs, the Content Labeling Associate, is responsible for reviewing large amounts of curated material (typically reading samples of text or listening to audio recordings) and categorizing it appropriately.

Responsibilities:

• Working independently, categorize assigned material

• Participate in occasional meetings and training to receive updates, guidance and instructions to remain calibrated with other Category Entry Supports

• Other duties as assigned

Required Qualifications:

• Experience: No prior experience with categorization entry required

• Basic familiarity on products and services offered by banks and credit unions

• Comfortable with repetitive tasks, such as reviewing and categorizing hundreds, to thousands, of interaction transcripts snippets daily

• Comfortable using computers for routine office tasks

• Creating, editing, and reviewing documents in Microsoft Word, Excel, and PowerPoint

• Comfortable communicating via various channels including: instant messaging, emails, and speaking in person as well as on calls

• Ease, and openness to, learning new tools and skills

• Detail-oriented and patient

• Proactive communicator

• Strong ability to focus for long periods of time

• Ability to follow and interpret instructions and procedures to accomplish assignments

• Ability to detect errors and initiate or arrange corrective action; follows through with cognizant parties to ensure resolution

• Clear and concise verbal and written communication skills

Preferred Qualifications:

• Previous experience with repetitive queue-based work, such as data entry roles

• Strong pattern and trend recognition skills

• Strong organization skills

• Familiarity with Contact Centers

• Experience that demonstrates knowledge, understanding, and application of operational support skills, methods, and procedures, preferably in a financial institution

For immediate consideration, please apply directly or contact Ryan Pustilnik at (301) 740-2110.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.