Job Information
Commonwealth of Pennsylvania Resource Services Specialist (County Children Youth Families Program Specialist 1)(LG)(Allegheny Co) in Pennsylvania
Resource Services Specialist (County Children Youth Families Program Specialist 1)(LG)(Allegheny Co)
Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4741541)
Apply
Resource Services Specialist (County Children Youth Families Program Specialist 1)(LG)(Allegheny Co)
Salary
$54,181.00 - $59,599.00 Annually
Location
Allegheny County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-12150-L0747
Department
Local Government
Division
HS Allegheny Co Spt Ad
Opening Date
12/16/2024
Closing Date
12/29/2024 11:59 PM Eastern
Job Code
L0747
Position Number
80009817
Union
Non Union
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88215000
Bureau / Division
HS Allegheny County Spt Ad
Worksite Address
One Smithfield Street
City
Pittsburgh, Pennsylvania
Zip Code
15222
Contact Name
Chuck Fox
Contact Phone
412.350.7601
Contact Email
Charles.Fox@AlleghenyCounty.US
Description
Benefits
Questions
THE POSITION
Are you a dedicated human service professional with an enthusiasm for enhancing and optimizing resources for the youth in your community? If so, this may be the opportunity you have been waiting for! Allegheny County Department of Human Services (DHS) is seeking a hard-working, robust, and detailed-oriented Resource Services Specialist who is able to work with considerable independence to conduct oversights and coordination for complex and specialized social service functions for children and adolescents served by DHS. If this sounds like the career path for you, we want to meet you!
DESCRIPTION OF WORK
As a Resource Services Specialist, you will work with a broad range of human services professionals (including DHS and contracted staff, court personnel, the judiciary, and other key partners) to identify, analyze, utilize, monitor, and develop service arrays to meet the needs of at-risk individuals and families in Allegheny County in need of services offered by DHS and other supportive community entities. Primary duties involve providing assistance in identifying systems for accessing services; assisting with compliance requirements, policies, procedures, and regulations for accessing services; and reporting problems, issues, and concerns regarding contracted and community services.
Excellent communication skills are vital, as you will be participating in hearings and case conferences in order to identify needs and recommend appropriate services for at-risk individuals or families. You will also function as a liaison between DHS staff and other stakeholders in order to streamline access to services and increase knowledge and awareness of all services.
Work Schedule and Additional Information:
Full-time employment, 40 hours/week.
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional level experience in the field of children, youth and families; and a bachelor's degree; or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
How many years of full-time professional experience do you have in the field of children, youth, and families?
2 or more years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework in the behavioral, social or habilitative sciences, community planning, community organization or related field have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 or more credits
15 but less than 30 credits
Less than 15 credits
None
04
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
05
WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT
Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods; planning the timeline for program start-up; determining program organizational structures; and ensuring overall program effectiveness and compliance with federal and state laws, state and county guidelines and regulations, and county contractual agreements.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience as a lead conducting needs assessments or developing program objectives, plans, and procedures by conceptualizing service delivery methods; planning the timeline for program start-up; determining program organizational structures; and ensuring overall program effectiveness and compliance with laws, guidelines, regulations, and contractual agreements.
B. I have experience reviewing and analyzing program data, interpreting regulations to ensure program compliance, or analyzing the impact of policy changes on business functions and program recipients.
C. I have experience providing data for program plans, developing data collection methods, or testing proposed ideas related to the development of new programs and initiatives.
D. I have NO experience related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of program(s) you developed and for whom.
Your level of responsibility.
07
WORK BEHAVIOR 2 - COMMUNICATION
Communicates updates and changes to Department of Human Services (DHS) services and community-based resources in an effective, efficient, and clear manner to business partners, including court partners (judges, hearing officers, public defenders, district attorneys, et al), school partners, internal DHS staff, and DHS provider staff. Provides information to individuals and families so that they may access appropriate services on their own behalf. Interprets and explains service requirements, policies, procedures, and guidelines to at-risk individuals and families as needed.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience communicating updates and changes to human services and community-based resources to business partners AND providing information to individuals and families regarding available services, requirements, policies, procedures, or guidelines.
B. I have experience communicating updates and changes to human services and community-based resources to business partners OR providing information to individuals and families regarding available services, requirements, policies, procedures, or guidelines.
C. I have experience communicating information to individuals and families. This was NOT related to human services.
D. I have successfully completed college-level coursework related to public speaking or communication.
E. I have NO experience or training related to this work behavior.
08
Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience communicating with groups and individuals, including the type of information and the audiences involved.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 3 - DOCUMENTATION/REPORTING
Documents needs of stakeholders and all follow-up with contacts made regarding service planning for at-risk individuals and families and ensures that all records are accurately maintained. Completes monthly and annual reports detailing the number of contacts made with stakeholders and the number of referrals given.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience maintaining documentation, case records, or completing tracking/productivity reports related to HUMAN SERVICES.
B. I have experience maintaining documentation, case records, or completing tracking/productivity reports NOT related to HUMAN SERVICES.
C. I have successfully completed college-level coursework related to technical writing, documentation, or reporting.
D. I have NO experience or training related to this work behavior.
11
Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name(s) of the employer(s) where you gained this experience.
Your experience completing documentation and reports, including the type of data recorded.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 4 - IDENTIFY TRENDS AND MAKE RECOMMENDATIONS
Reviews documentation to identify trends in the needs of consumers and makes recommendations for training and education efforts.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience identifying trends and making recommendations for education and training related to HUMAN SERVICES.
B. I have experience identifying trends and making recommendations for education and training NOT related to HUMAN SERVICES.
C. I have successfully completed college-level coursework related to data analysis.
D. I have NO experience or training related to this work behavior.
14
Describe your experience as it relates to the level of performance you claimed on this Work Behavior. Please be sure your response addresses the three items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below.
The name of the employer where you gained this experience.
The actual duties you performed related to the level of performance you claimed on this Work Behavior.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov