Job Information
Commonwealth of Pennsylvania Human Services Licensing Representative in Pennsylvania
Human Services Licensing Representative
Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4512037)
Apply
Human Services Licensing Representative
Salary
$56,900.00 - $86,514.00 Annually
Location
*Home Headquartered, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-84778-43671
Department
Department of Human Services
Division
HS Bur Cmy Srvs
Opening Date
05/21/2024
Closing Date
6/4/2024 11:59 PM Eastern
Job Code
43671
Position Number
00281018
Union
SEIU Local 668
Bargaining Unit
F4
Pay Group
ST07
Bureau / Division Code
00211393
Bureau / Division
Office of Developmental Programs / Bureau of Community Service
Worksite Address
Home Headquartered
Contact Name
Elizabeth Bacon
Contact Email
ebacon@pa.gov
Description
Benefits
Questions
THE POSITION
Are you looking for a rewarding opportunity to utilize your analytical and investigative skills? The Department of Human Services, Bureau of Human Services Licensing is seeking a Human Services Licensing Representative to conduct inspections and investigations of community service providers in the Southeastern Region. This position comes with a high degree of independence and discretion, as assigned and in accordance with applicable statutes, regulations, policies, and procedures to determine compliance. You can make a difference by ensuring Pennsylvania's citizens are receiving the quality of care that they deserve by applying today and working for our fantastic organization!
DESCRIPTION OF WORK
As part of the Office of the Office of Developmental Programs, Bureau of Community Services, you will conduct inspections for the purpose of enforcing state laws and regulations governing the licensing of community service providers to ensure the health, safety, and well-being of c ommunity homes, family living homes, adult training facilities, and vocational facility clients. Some duties of the position include conducting inspections of facilities to ensure regulations are being met, conducting investigations, identifying violations, and reviewing these violations with the facility staff. In addition, you will provide technical assistance to community service providers, county ID programs, and the general public by explaining regulations and licensure requirements governing ID programs. You will travel in the Southeast Region (Bucks, Chester, Delaware, Montgomery, and Philadelphia counties).
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00281018) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with 30-minute (12:00 PM to 12:30 PM) lunch.
This position is home headquartered. Your office is based from your home unless you are in the field.
Travel: You will be required to travel to the Southeast Region, including Bucks, Chester, Delaware, Montgomery, and Philadelphia counties.
The Commonwealth of Pennsylvania provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time professional experience gathering and analyzing information in a social service or law enforcement program do you possess?
2 years or more
1 year but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How much graduate coursework have you completed in the social services or law enforcement field of study? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
30 Credits or more
Less than 30 credits
None
04
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
05
WORK BEHAVIOR 1 – CONDUCT INSPECTIONS
Conduct inspections of intellectual disability community service provider facilities including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to measure regulation compliance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience conducting inspections of service provider facilities including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to measure regulation compliance in an INTELLECTUAL DISABILITY environment.
B. I have experience conducting inspections of service provider facilities including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to measure regulation compliance in a HUMAN SERVICES environment.
C. I have experience conducting inspections of facilities including physical site conditions, facility operations, staff records, individual records, and written policies and procedures to measure regulation compliance in an environment OTHER THAN human services.
D. I have NO experience related to this work behavior.
06
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type of inspections you performed.
The actual duties you performed related to conducting inspections.
Your level of responsibility.
07
WORK BEHAVIOR 2 – CONDUCT INVESTIGATIONS
Conduct complaint investigations based on factors such as conditions, care, abuse, neglect, etc. in an intellectual disability environment by interviewing administrators, staff members, residents, and others to obtain information on allegations.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience conducting investigations based on factors such as conditions, care, abuse, neglect, etc. in an INTELLECTUAL DISABILITY environment by interviewing administrators, staff members, residents, and others to obtain information on allegations.
B. I have experience conducting investigations based on factors such as conditions, care, abuse, neglect, etc. in a HUMAN SERVICES environment by interviewing administrators, staff members, residents, and others to obtain information on allegations.
C. I have experience conducting investigations in an environment OTHER THAN human services by interviewing administrators, staff members, or others to obtain information on allegations.
D. I have NO experience related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type of investigations you conducted.
The actual duties you performed related to conducting investigations.
Your level of responsibility.
09
WORK BEHAVIOR 3 – PREPARE REPORTS
Prepare reports related to regulatory compliance, licensing, facility and operations monitoring, and technical assistance activities.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing reports related to regulatory compliance, licensing, facility or operations monitoring, or technical assistance activities.
B. I have experience preparing reports related to investigations or incidents.
C. I have experience preparing reports on topics other than listed above.
D. I have successfully completed college-level coursework related to report writing, communication, or technical writing.
E. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The types of reports you prepared.
The actual duties you performed related to preparing reports.
Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov