Job Information
Commonwealth of Pennsylvania Customer Care Representative (Clerical Assistant 3) in Pennsylvania
Customer Care Representative (Clerical Assistant 3)
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Customer Care Representative (Clerical Assistant 3)
Salary
$41,603.00 - $62,091.00 Annually
Location
Berks County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2024-87588
Department
Department of Transportation
Division
TR Spt Srvs
Opening Date
06/27/2024
Closing Date
7/6/2024 11:59 PM Eastern
Job Code
00103
Position Number
Multiple positions may be filled from this posting
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST04
Bureau / Division Code
00087300
Bureau / Division
Bureau of Support Services
Worksite Address
4375 Perkiomen Avenue
City
Reading, Pennsylvania
Zip Code
19406
Contact Name
Erica Nesbitt
Contact Email
ernesbitt@pa.gov
Description
Benefits
Questions
THE POSITION
Are you skilled in communication and passionate about providing top-notch customer service? The Department of Transportation Bureau of Driver Licensing seeks a Customer Service Representative to uphold a positive reputation by sharing accurate information courteously and professionally. If this position aligns with your strengths, we urge you to submit your application today!
DESCRIPTION OF WORK
The position involves delivering customer service for PennDOT's Driver and Vehicle Services Customer Care Center, dealing with inquiries across various PennDOT areas. Responsibilities encompass upholding PennDOT's positive reputation, offering precise information, and employing independent judgment to manage inquiries efficiently. Tasks will involve addressing Driver and Vehicle Services inquiries, utilizing active listening and clear communication to meet customer requirements. Decisions will be made based on customer inquiries, offering guidance even if the desired product or service is not explicitly stated. The capacity to interpret and respond to diverse customer inquiries, making decisions in line with established policies and procedures is crucial.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50684523) .
Work Schedule and Additional Information:
Full-time employment, 80 hours bi-weekly
Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Clerical Assistant 2 (commonwealth title); or
One year of moderately complex clerical experience; or
An equivalent combination of experience and training.
Additional Requirements:
You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation.
You must be able to perform essential job functions.
Preferred Qualifications (not required):
Experience using a PC or laptop
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience effectively communicating orally and in writing
Experience working in a call center
Experience with customer service
Bilingual
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Clerical Assistant 2 (or as a Commonwealth of Pennsylvania Clerk 2 classification or as a Commonwealth of Pennsylvania Clerk Typist 2 classification) for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time moderately complex clerical experience do you possess?
1 year or more
6 months but less than 1 year
Less than 6 months
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
30 credits or more
15 but less than 30 credits
Less than 15 credits
None
06
Additional Requirement: Are you willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation? (Travel expenses will be paid.)
Yes
No
07
Preferred Criteria: Do you have experience using a PC or laptop?
Yes
No
08
Preferred Criteria: Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook?
Yes
No
09
Preferred Criteria: If yes, please identify which applications you are claiming experience in utilizing.
10
Preferred Criteria: Are you able to effectively communicate orally and in writing?
Yes
No
11
Preferred Criteria: Do you have prior call center experience?
Yes
No
12
Preferred Criteria: If yes, please describe the call center experience you are claiming.
13
Preferred Criteria: Do you have prior customer service experience?
Yes
No
14
Preferred Criteria: If yes, please describe the customer service experience you are claiming.
15
Preferred Criteria: Are you bilingual?
Yes
No
16
Preferred Criteria: If you answered yes to the above question, please indicate in which language(s) you are fluent. If you claimed you are not bilingual, type N/A in the text box below.
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov