Job Information
Commonwealth of Pennsylvania Clerical Assistant 2 (Management Support Services) - Philadelphia County Assistance Office in Pennsylvania
Clerical Assistant 2 (Management Support Services) - Philadelphia County Assistance Office
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Clerical Assistant 2 (Management Support Services) - Philadelphia County Assistance Office
Salary
$34,621.00 - $50,915.00 Annually
Location
Philadelphia County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2024-83667-00102
Department
Department of Human Services
Division
HS Phila CAO Hdq
Opening Date
05/10/2024
Closing Date
5/23/2024 11:59 PM Eastern
Job Code
00102
Position Number
Multiple positions may be filled from this posting.
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST03
Bureau / Division Code
00215101
Bureau / Division
Philadelphia CAO Headquarters
Worksite Address
801 Market Street
City
Philadelphia, Pennsylvania
Zip Code
19107
Contact Name
Elisa Weaver-Hines
Contact Email
eweaverhin@pa.gov
Description
Benefits
Questions
THE POSITION
If you are looking for a rewarding career in public service and want to make a difference in the lives of those who live in your community, we have the right position is for you! The Department of Human Services (DHS) is actively seeking Clerical Assistant 2s for the Philadelphia County Assistance Office (CAO). If you have a desire to find a career and not just a job, this is the ideal position for you. Apply today and join our team of compassionate professionals.
DESCRIPTION OF WORK
As a Clerical Assistant 2, you will perform a wide range of clerical duties in support of the CAO staff. You will be the office receptionist and greet visitors as well as receive and transfer phone calls; type a variety of reports and correspondence; manage a filing system; prepare purchase orders, receive as well as inspect, sort, and distribute supplies and equipment; and process outgoing and incoming office mail. Additionally, you will perform chauffeur duties pick up and deliver county mail, inter-office correspondence, supplies, equipment or staff on daily scheduled trips.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00126975) .
Work Schedule and Additional Information:
Full-time employment, 37.5 hours per week
Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with 60-minute lunch.
Travel and overtime as needed. This may change based on operational need.
The Department of Human Services provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement.
Salary: The salary is non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
You will receive further communication regarding this position via email. Please check your email, including spam folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Six months as a Clerical Assistant 1 (commonwealth title); or
Graduation from high school; or
An equivalent combination of experience and training.
Other Requirements:
You must be in possession of a valid PA driver's license.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
#CWOPA
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Selective CertificationDo you possess a current driver's license which is not under suspension?
Yes
No
02
If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.
03
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
04
WORK BEHAVIOR 1
Creates, sorts, files, and retrieves physical and electronic documents and folders.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience creating, sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
B. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
C. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
D. I have NO experience related to this work behavior.
05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of documents you created
The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
The actual duties you performed
Your level of responsibility
06
WORK BEHAVIOR 2 - DATA ENTRY
Enters information into databases or spreadsheets to track and maintain records such as case files, hearing decisions, subpoenas, and hearing transcripts. Ensure the information included is accurate.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring accuracy of the information submitted.
B. I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted.
C. I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information.
D. I have successfully completed college-level coursework or training related to data entry.
E. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to data entry
The type(s) of data you entered
Your level of responsibility
08
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Writes correspondence such as emails, orders, meeting invites, reports, memorandums, decisions, inquiries, agendas, or other methods of disseminating information. Ensures all information is accurate and complete in accordance with policies, standards, and legal requirements using word processing software such as Microsoft Word, Outlook, Excel, and Microsoft Teams.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience writing documents or correspondence. I was responsible for the final content.
B. I have experience drafting documents or correspondence but was not responsible for the final content.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The type(s) of documents/correspondence you wrote
Your level of responsibility
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WORK BEHAVIOR 4 – CUSTOMER SERVICE
Greets visitors and answers telephone inquiries to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience greeting visitors and answering phone calls from external contacts to provide information or assistance on inquiries.
B. I have experience greeting visitors and answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone from external contacts was not a routine function of my job.
C. I have NO experience related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
How often you answered calls and from whom
The actual duties you performed
Your level of responsibility
14
WORK BEHAVIOR 5 – OFFICE EQUIPMENT
Operates office equipment.
Instructions
From the list below, please select all the office equipment you have experience in operating.
Computer
Printer
Copy Machine
Fax Machine
Scanner
Postage Machine
Binding Machine
None of the Above
15
In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment, type N/A in the box below.
16
WORK BEHAVIOR 6 – RESEARCH
Conducts research by gathering and analyzing information related to appeals. Researches files, databases, spreadsheets, and utilizes internet searches to validate and ensure the accuracy of all data entered into the docket system.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, statistics, research design and analysis, or data collection.
D. I have NO experience or education related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience researching and compiling information from records and files
The actual duties you performed
Your level of responsibility
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov