Job Information
Commonwealth of Pennsylvania Childline Caseworker in Pennsylvania
Childline Caseworker
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Childline Caseworker
Salary
$49,839.00 - $75,795.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2024-81949-40010
Department
Department of Human Services
Division
HS Div Op
Opening Date
04/22/2024
Closing Date
5/6/2024 11:59 PM Eastern
Job Code
40010
Position Number
Multiple positions may be filled from this posting.
Union
SEIU Local 668
Bargaining Unit
F4
Pay Group
ST06
Bureau / Division Code
00211622
Worksite Address
2525 North 7th Street
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Heather McCarty
Contact Phone
223.231.9904
Contact Email
hemccarty@pa.gov
Bureau / Division
Department of Human Services/Office of Children, Youth and Families/Division of Operations
Description
Benefits
Questions
THE POSITION
Are you looking for a rewarding job making a difference in the lives of Pennsylvania's children? The Department of Human Services (DHS), Office of Children, Youth and Families is actively seeking team members to be part of a diverse network that supports and strengthens families to provide safe, nurturing, and healthy environments for children. There are opportunities for professional growth and development. Don't delay, apply today!
DESCRIPTION OF WORK
This position is located in the Office of Children, Youth and Families, Bureau of Policy, Programs and Operations, Division of Operations. In this role, you will receive and process reports of suspected child abuse and neglect from mandated and non-mandated reporters. You will refer these reports to the appropriate investigating agency, such as county children and youth agencies (CYA), regional offices of children, youth and families (OCYF), law enforcement, and licensing agencies. You will also process investigation outcomes.
You will utilize your typing skills to create reports of child abuse and neglect while interviewing the caller over the phone. This will require you to type quickly and accurately as you actively listen, ask clarifying questions, and classify the information provided. Please know that you will be handling child abuse calls, which means you will be hearing and discussing disturbing child abuse details which could include physical abuse, sexual abuse, and the death of a child.
Due to operational demands, there are opportunities for voluntary overtime. Any remaining overtime needs will result in mandated overtime, which can be scheduled any time outside of your regularly scheduled shift, including break days and holidays. You should expect to work overtime on a weekly basis, averaging 8 hours per week.
ChildLine is located at 2525 North 7th Street, Harrisburg, PA 17110. This is the only work location in the Commonwealth for this position. Training may consist of in-office and virtual learning and typically lasts three months. Training hours will mostly be 8:00 AM - 4:00 PM but will include other shifts as needed.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00176943) .
Work Schedule and Additional Information:
Full-time employment
Work hours have varying break days that may be any two consecutive days within the seven-day period. Hotline coverage is ensured through shift work on a 24/7 basis. Shifts are determined based on seniority and are subject to change based on operational needs.
12:00 AM to 8:00 AM
7:00 AM to 3:00 PM
8:00 AM to 4:00 PM
9:00 AM to 5:00 PM
12:00 PM to 8:00 PM
3:00 PM to 11:00 PM
5:00 PM to 1:00 AM
Telework: You may have the opportunity to work from home (telework) part-time up to 3 days a week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Your work from home location must be within reasonable travel distance to headquarters, as you will be expected to travel to the office with or without advanced notice.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
A bachelor’s degree; or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Do you possess a conferred bachelor's degree or higher, or are you within three months of completing a bachelor's degree or higher?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
02
If you do not have a conferred bachelor's degree or higher, on what date do you expect to receive your degree? Type N/A in the text box if this does not apply.
03
How much college coursework have you completed?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
04
How many years of full-time paraprofessional level or higher experience do you possess?
4 years or more
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 – CUSTOMER SERVICEReceives telephone calls from callers reporting information. Clarifies a caller's reason for calling to ensure clear receipt of the information when necessary. Provides appropriate responses to the information or inquiries and refers callers to the appropriate investigative entity for assistance as necessary. Counsels and informs callers of their rights and responsibilities when reporting information.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience receiving customer inquiries. I was responsible for providing guidance and assistance, answering general questions, and providing technical advice as necessary.
B. I have experience receiving customer inquiries and referring customers to the appropriate location for assistance. I was responsible for answering general questions, but referred technical questions to someone else to provide information.
C. I have successfully completed college-level coursework or training related to communications, public speaking, counseling, management, or interviewing.
D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Details regarding the technical advice you provided.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 – ANALYZING INFORMATIONEvaluates information received from callers to determine if information is reportable or warrants future action. Makes appropriate referrals and responses to information and inquiries. Provides input on matters of policies, procedures, and program operations. Reviews correspondence and suggests appropriate action to management. Responds to complaints and routine questions regarding laws, regulations, and procedures.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I was responsible for analyzing information received to determine if the information was reportable or warranted future action. I was also responsible for referring it to the appropriate authority.
B. I was responsible for analyzing information received to determine if the information was reportable or warranted future action and submitted my recommendation for approval. Someone else reviewed my recommendation and made the final decision for referral.
C. I have successfully completed college-level coursework or training related to data analysis, analytics, or economics.
D. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Details regarding your experience making referrals and responses to information and inquiries.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 – RECORDS MANAGEMENT/FOLLOW-UPReports case information electronically or by telephone to appropriate investigative entity for follow-up or investigation. Monitors status of reports and reviews the required follow-up reports. Documents all telephone or written information received to ensure that any information submitted is sufficient, correctly justified against laws and regulations, and filed according to prescribed procedures.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience reporting information to the appropriate authority for follow-up. I was responsible for monitoring the status of cases and escalating statutory concerns to management.
B. I have reported the initial information for follow-up, however someone else monitored the status of the cases and escalated statutory concerns to management.
C. I have successfully completed college-level coursework or training related to case management, records retention, investigations, or documents management.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Details regarding your experience monitoring the status of cases and escalating statutory concerns to management.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 – RESEARCH AND DOCUMENTATIONSearches records and files of previous reports to provide information as needed. Expeditiously reports information by computer, telephone, and in writing to the appropriate investigative entity for investigation. Provides technical assistance to mandated reporters, citizens, and supporting agencies regarding their understanding, duties and rights regarding applicable laws and regulations. Assists in areas such as annual and statistical reports, data collection and correction, research projects, and presentations.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience researching records and files to document the appropriate information for referral to the investigative entities. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically-requested records and files from a single records location.
C. I have successfully completed college-level coursework or training related to research methods, statistics, or data collection.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Details regarding your experience researching records and files and the types of sources you used.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Agency
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov